Upgrade

I am very disappointed as i app**** for my upgrade telephonically in may but was told there is not stock available.....we are in the month of July which is almost over and to date i still have not recieved my device. I call almost every second day but am transferred from pillar to post speaking to many different agents but they don't know what **** they talking about it clearly they cant solve my query..... Last week i spoke to Thabo and Nkosana which promised me that i will have it by latest Friday never happened. I have 3 contracts with them but i have to say that they are just ****ed up, terrible customer service...... I want this issue resolved my today and im expecting my device latest tomorrow if not i will take it further....