Upgrade

I upgraded my contract with Cell c about a month a few weeks ago and when I did this I stated very clearly that on the number that I was doing an upgrade on I am not going to use it anymore and I need those benefits to be loaded on one of my numbers with Cell C still. I was transferred from department to another eventually go to a consultant that assured me this would possible. I confirmed a couple of times on that call and got the same confirmation , then he asked me to call back on the 10th of July when my contract initially ends. when I called in on the 10th I was then told a different story that this was not possible, still being transferred from department to another, I requested to speak to team leaders in 2 departments, firstly I spoke to Siphokazi in cancellations, she then informed me that they need to find the call and listen to what the agent said and had confirmed and that they will get back to me, then she referred me to customer services informing that they will be able to assist me much quicker as I needed this sorted out asap she then gave me a reference ***. then got to customer services, I spoke to Ntokozo, explained the whole story again and he assured me that he will call me back still after he finds that call on that very same day I called which was on the 09/07/2019, I am still waiting! I called him back 2 times and he never still got back to me.

this is not acceptable, cell c is a big company and we expect excellent service from all their employees and to get such is a disgrace. I need this sorted out as soon as possible please. I have been with cell c for so long and honestly getting such service from a service provider that you trust is just so annoying.