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I have received the absolute worst service ever from Cell C! I upgraded beginning of January 2018 . After receiving a faulty sim card, I phoned Cell C to send me a correct one, which until today I haven't received. I eventually went to Baywest Mall Cell C on 13 January 2018. The lady there gave me a new sim card and did the sim swop, telling me that my 20 Gig of data will be available within 4 hours. It is 4 days later and I still only have 1 Gig instead of 20 Gig reflecting. After numerous phone calls to Cell C, I was told the reason it hasn't been activated, is because my router still shows "undelivered" on their system. I received my router on 2 January 2018!!!! I have provided my tracking number every single time for someone to please correct it. Every time I get transferred from Customer care to Upgrades to Follow up. And nobody can assist me! How is that possible??? I have logged 3 online queries with Cell C, only to have someone phone me and telling me they are going to close my query and then transfer me to someone who can assist. But nobody is sorting out my problem. What am I supposed to do now? Should I cancel my contract with Cell C?? Because I will never recommend anyone to ever get a contract with Cell C. The customer service is poor!!!