ZC
Zane C
1 reviews | Active since Jan 2022
01 Jan 2022, 12:25
UPGRADE!
I was told in December I could only upgrade in January, today when I call I get told by a customer call agent I can't! I tried calling numerous times the upgrade department after countless call centre agents told me they are operating today from 9am to 2pm. When I call the upgrade department it keeps telling me the number doesn't exist or when I do get through and choose option to speak to someone I get cut off each time, each time a cell customer care agent puts me through to upgrade department same story I get cut off! I want to upgrade as soon as possible! Cell C must contact me regarding this! Their upgrade department number is **********!
Helpful (0)
Replies (5)0
Replies (5)ZC
Zane C's updateReviewer Update
01 Jan 2022, 22:43Good Evening MP,
My ID number is ***.
My ID number is ***.
ZC
Zane C's update01 Jan 2022, 22:43
Reviewer Update
Good Evening MP,
My ID number is ***.
My ID number is ***.
ZC
Zane C's updateReviewer Update
02 Jan 2022, 09:35Morning MP,
I trust you are well,
Same thing happened today, I tried calling your upgrade department, I get off or it says the number you have dialed does not exist, so I called customer care, I was told again I can only upgrade 17th April, my app says April 1st, yet I was told last month by a few customer care agents in November/December I can upgrade in Janruary , I want to upgrade now in January, really why Is it so difficult for anybody from cell c to assist me with this,honestly I always pay on time no problems ever! Calling the upgrade department is honestly a major nightmare regarding this! The way I feel now about cell c , makes me want to cancel my contract completely and move over to another subscriber, I can't keep calling and calling and holding on for 20 minutes and when somebody does answer I get cut off!
I trust you are well,
Same thing happened today, I tried calling your upgrade department, I get off or it says the number you have dialed does not exist, so I called customer care, I was told again I can only upgrade 17th April, my app says April 1st, yet I was told last month by a few customer care agents in November/December I can upgrade in Janruary , I want to upgrade now in January, really why Is it so difficult for anybody from cell c to assist me with this,honestly I always pay on time no problems ever! Calling the upgrade department is honestly a major nightmare regarding this! The way I feel now about cell c , makes me want to cancel my contract completely and move over to another subscriber, I can't keep calling and calling and holding on for 20 minutes and when somebody does answer I get cut off!
ZC
Zane C's update02 Jan 2022, 09:35
Reviewer Update
Morning MP,
I trust you are well,
Same thing happened today, I tried calling your upgrade department, I get off or it says the number you have dialed does not exist, so I called customer care, I was told again I can only upgrade 17th April, my app says April 1st, yet I was told last month by a few customer care agents in November/December I can upgrade in Janruary , I want to upgrade now in January, really why Is it so difficult for anybody from cell c to assist me with this,honestly I always pay on time no problems ever! Calling the upgrade department is honestly a major nightmare regarding this! The way I feel now about cell c , makes me want to cancel my contract completely and move over to another subscriber, I can't keep calling and calling and holding on for 20 minutes and when somebody does answer I get cut off!
I trust you are well,
Same thing happened today, I tried calling your upgrade department, I get off or it says the number you have dialed does not exist, so I called customer care, I was told again I can only upgrade 17th April, my app says April 1st, yet I was told last month by a few customer care agents in November/December I can upgrade in Janruary , I want to upgrade now in January, really why Is it so difficult for anybody from cell c to assist me with this,honestly I always pay on time no problems ever! Calling the upgrade department is honestly a major nightmare regarding this! The way I feel now about cell c , makes me want to cancel my contract completely and move over to another subscriber, I can't keep calling and calling and holding on for 20 minutes and when somebody does answer I get cut off!
Cell C's replyOfficial
02 Jan 2022, 12:41Hi Zane Condogiannis
Our team will be in touch to provide assistance.
^MP
Our team will be in touch to provide assistance.
^MP
Cell C's reply02 Jan 2022, 12:41
Official
Hi Zane Condogiannis
Our team will be in touch to provide assistance.
^MP
Our team will be in touch to provide assistance.
^MP
ZC
Zane C's updateReviewer Update
02 Jan 2022, 14:10Good Day, I honestly at a loss for words regarding Cell C! Firstly, my upgrade date as per my app is on the 1st of April, and as far as I know and also stated on your website I can upgrade in month 21 of a 24 month contract, it's January which is month 21! Secondly, I never said I want to cancel my contract, I said I feel like like canceling after the ********** service I have received lately, like I call ur upgrade department and no one answers or I get cut off every time, I call customer service, when they put me through to ur upgrade department I also get cut off each and every time! I just want to upgrade my contract, nothing else! Please can someone sort this out?Who must I contact as no one seems to help me???????
ZC
Zane C's update02 Jan 2022, 14:10
Reviewer Update
Good Day, I honestly at a loss for words regarding Cell C! Firstly, my upgrade date as per my app is on the 1st of April, and as far as I know and also stated on your website I can upgrade in month 21 of a 24 month contract, it's January which is month 21! Secondly, I never said I want to cancel my contract, I said I feel like like canceling after the ********** service I have received lately, like I call ur upgrade department and no one answers or I get cut off every time, I call customer service, when they put me through to ur upgrade department I also get cut off each and every time! I just want to upgrade my contract, nothing else! Please can someone sort this out?Who must I contact as no one seems to help me???????
ZC
Zane C's updateReviewer Update
03 Jan 2022, 08:24Problem has been sorted out
ZC
Zane C's update03 Jan 2022, 08:24
Reviewer Update
Problem has been sorted out