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Jasmine
1 reviews | Active since Aug 2025
01 Jun 2026, 12:36
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Worse experience ever since joining them, my account is messed up due to *********** people
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
01 Jun 2026, 12:43Dear Jasmine,
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience.
We understand how frustrating it must be to feel that your account has been affected and that you are not receiving the service you expect. This is not the experience we want for any of our customers.
We would appreciate the opportunity to look into this matter for you and assist in resolving it. To assist you better, please provide us with a brief description of the issue you’re facing so we can investigate and help resolve it as quickly as possible.
We value your feedback and are here to help.
Kind regards,
Cell C | ZM
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience.
We understand how frustrating it must be to feel that your account has been affected and that you are not receiving the service you expect. This is not the experience we want for any of our customers.
We would appreciate the opportunity to look into this matter for you and assist in resolving it. To assist you better, please provide us with a brief description of the issue you’re facing so we can investigate and help resolve it as quickly as possible.
We value your feedback and are here to help.
Kind regards,
Cell C | ZM
Cell C's reply01 Jun 2026, 12:43
Official
Dear Jasmine,
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience.
We understand how frustrating it must be to feel that your account has been affected and that you are not receiving the service you expect. This is not the experience we want for any of our customers.
We would appreciate the opportunity to look into this matter for you and assist in resolving it. To assist you better, please provide us with a brief description of the issue you’re facing so we can investigate and help resolve it as quickly as possible.
We value your feedback and are here to help.
Kind regards,
Cell C | ZM
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience.
We understand how frustrating it must be to feel that your account has been affected and that you are not receiving the service you expect. This is not the experience we want for any of our customers.
We would appreciate the opportunity to look into this matter for you and assist in resolving it. To assist you better, please provide us with a brief description of the issue you’re facing so we can investigate and help resolve it as quickly as possible.
We value your feedback and are here to help.
Kind regards,
Cell C | ZM
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Jasmine's updateReviewer Update
01 Jun 2026, 12:54 I went to a Cell C outlet on Friday 29 May 2026 to upgrade one of my contracts only to be told that i am in areas with my account and that i ow them R560 PLUS R938 of which i am not aware of as i have been paying my account on a monthly basis and never missed a payment with Cell C. A couple of months i received a call from a third party informing me that my account was handed over to them for collection of which i was surprise because i pay my account monthly. After that call i called Cell C customer service to query the call i received and i was told that my account is up to date and i have no areas or outstanding amount. So I am confused and very disappointed as i have been a loyal customer for over 5 years and never experience such. I have requested for the statements from the shop where i went and i am shocked because all along i had one account number but they provided me with two different account numbers with two different amounts, what i do not understand is that all my accounts go off on one account and i never changed my bank account number, but to my surprise the two statements i received was debit from an FNB account and on the 6th of each month whereas my four contracts are debited on the last day of the month from my Capitec account. I would really want CELL C TO RESOLVE THIS MATTER AND GIVE ME FEEDBACK ON WHO CHANGED BANK ACCOUNTS AND DATES AS I DID NOT FROM MYSITE AND I WAS NEVER INFORMED ABOUT ANY CHANGES, WHAT SURPRISE ME IS THAT THE NUMBER IN QUESTION IS STILL ACTIVE AND BEING PAID FOR ON A MONTHLY BASIS.DISSAPOINTED CUSTOMER JASMINE Jasmine Jones*** See less
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Jasmine's update01 Jun 2026, 12:54
Reviewer Update
I went to a Cell C outlet on Friday 29 May 2026 to upgrade one of my contracts only to be told that i am in areas with my account and that i ow them R560 PLUS R938 of which i am not aware of as i have been paying my account on a monthly basis and never missed a payment with Cell C. A couple of months i received a call from a third party informing me that my account was handed over to them for collection of which i was surprise because i pay my account monthly. After that call i called Cell C customer service to query the call i received and i was told that my account is up to date and i have no areas or outstanding amount. So I am confused and very disappointed as i have been a loyal customer for over 5 years and never experience such. I have requested for the statements from the shop where i went and i am shocked because all along i had one account number but they provided me with two different account numbers with two different amounts, what i do not understand is that all my accounts go off on one account and i never changed my bank account number, but to my surprise the two statements i received was debit from an FNB account and on the 6th of each month whereas my four contracts are debited on the last day of the month from my Capitec account. I would really want CELL C TO RESOLVE THIS MATTER AND GIVE ME FEEDBACK ON WHO CHANGED BANK ACCOUNTS AND DATES AS I DID NOT FROM MYSITE AND I WAS NEVER INFORMED ABOUT ANY CHANGES, WHAT SURPRISE ME IS THAT THE NUMBER IN QUESTION IS STILL ACTIVE AND BEING PAID FOR ON A MONTHLY BASIS.DISSAPOINTED CUSTOMER JASMINE Jasmine Jones*** See less
Cell C's replyOfficial
02 Jun 2026, 07:03Dear Jasmine,
Thank you for your detailed feedback, and we sincerely apologize for the confusion and frustration this situation has caused you.
We understand your concern, especially given your long-standing loyalty to Cell C and your consistent payment history. The discrepancy you’ve described regarding multiple account numbers, unexpected outstanding balances, and debit orders from an unfami**** bank account is certainly concerning and not the level of service we aim to provide.
Our team will work to determine what may have caused these inconsistencies and will provide you with clear feedback and a resolution as soon as possible.
Once again, we deeply regret the inconvenience caused and appreciate your patience while we work to resolve this matter for you.
Kind regards,
Cell C | TM
Thank you for your detailed feedback, and we sincerely apologize for the confusion and frustration this situation has caused you.
We understand your concern, especially given your long-standing loyalty to Cell C and your consistent payment history. The discrepancy you’ve described regarding multiple account numbers, unexpected outstanding balances, and debit orders from an unfami**** bank account is certainly concerning and not the level of service we aim to provide.
Our team will work to determine what may have caused these inconsistencies and will provide you with clear feedback and a resolution as soon as possible.
Once again, we deeply regret the inconvenience caused and appreciate your patience while we work to resolve this matter for you.
Kind regards,
Cell C | TM
Cell C's reply02 Jun 2026, 07:03
Official
Dear Jasmine,
Thank you for your detailed feedback, and we sincerely apologize for the confusion and frustration this situation has caused you.
We understand your concern, especially given your long-standing loyalty to Cell C and your consistent payment history. The discrepancy you’ve described regarding multiple account numbers, unexpected outstanding balances, and debit orders from an unfami**** bank account is certainly concerning and not the level of service we aim to provide.
Our team will work to determine what may have caused these inconsistencies and will provide you with clear feedback and a resolution as soon as possible.
Once again, we deeply regret the inconvenience caused and appreciate your patience while we work to resolve this matter for you.
Kind regards,
Cell C | TM
Thank you for your detailed feedback, and we sincerely apologize for the confusion and frustration this situation has caused you.
We understand your concern, especially given your long-standing loyalty to Cell C and your consistent payment history. The discrepancy you’ve described regarding multiple account numbers, unexpected outstanding balances, and debit orders from an unfami**** bank account is certainly concerning and not the level of service we aim to provide.
Our team will work to determine what may have caused these inconsistencies and will provide you with clear feedback and a resolution as soon as possible.
Once again, we deeply regret the inconvenience caused and appreciate your patience while we work to resolve this matter for you.
Kind regards,
Cell C | TM