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ashley S
1 reviews | Active since May 2009
24 Jul 2017, 20:56
Upgrade
<p>I was called by a cell c agent and told that my line was due for upgrade. I then visit the carlswald store in midrand to upgrade and i am told i can only upgrade to a value of R15!! I have 2 contracts with cell c currently and this is the nonsense i must put up with ? Dont call customers to upgrade and then there are issues to upgrade.Rather cancel my contract and il go do business else where. </p>
Helpful (0)
Replies (8)0
Replies (8)
Cell C's replyOfficial
25 Jul 2017, 08:43Hi Ashley
We will refer this matter to our upgrades department for assistance. You will be contacted with feedback.
Regards
Cell C | PN
Best regards,
Cell C's reply25 Jul 2017, 08:43
Official
Hi Ashley
We will refer this matter to our upgrades department for assistance. You will be contacted with feedback.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
25 Jul 2017, 12:36Kindly respond to the email Moses sent for further assistance.
Regards
Cell C | PN
Best regards,
Cell C's reply25 Jul 2017, 12:36
Official
Kindly respond to the email Moses sent for further assistance.
Regards
Cell C | PN
Best regards,
aS
ashley S's updateReviewer Update
25 Jul 2017, 12:40I have already emailed Moses ! If has not read my email yet.please ask him to contact her on ***.
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ashley S's update25 Jul 2017, 12:40
Reviewer Update
I have already emailed Moses ! If has not read my email yet.please ask him to contact her on ***.
Cell C's replyOfficial
26 Jul 2017, 08:46Hi Ashley
We have forwarded your response to Moses.
Regards
Cell C | PN
Best regards,
Cell C's reply26 Jul 2017, 08:46
Official
Hi Ashley
We have forwarded your response to Moses.
Regards
Cell C | PN
Best regards,
aS
ashley S's updateReviewer Update
26 Jul 2017, 11:24Until now moses still has not made contact with clarissa!! Please can someone else get involved with sorting this out.
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ashley S's update26 Jul 2017, 11:24
Reviewer Update
Until now moses still has not made contact with clarissa!! Please can someone else get involved with sorting this out.
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ashley S's updateReviewer Update
27 Jul 2017, 09:50Finding Moses Day 4 !! The struggle to get good service from cell c continues.right now we will settle for someone just to contact us.that number again if you decide care is ********** 451............thats ********** 451
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ashley S's update27 Jul 2017, 09:50
Reviewer Update
Finding Moses Day 4 !! The struggle to get good service from cell c continues.right now we will settle for someone just to contact us.that number again if you decide care is ********** 451............thats ********** 451
Cell C's replyOfficial
27 Jul 2017, 12:00Apologies for the poor service, we'll assist shortly.
Regards
Cell C | PN
Best regards,
Cell C's reply27 Jul 2017, 12:00
Official
Apologies for the poor service, we'll assist shortly.
Regards
Cell C | PN
Best regards,
aS
ashley S's updateReviewer Update
27 Jul 2017, 12:49This service keeps getting more poor just when i thought it couldnt get any worse !!!! Moses says there is nothing he can do.What is the point in him even calling ??? He says he cant even get the cancellation process going.This even after he verified that the agent did say that an upgrade of more then R500 was due.NOw can some expert tell me what can i upgrade to with R15???? i am intrigued.If you have no answers kindly cancell the contract.Moses further refuses to get somebody more senior to call me.Please have listen to the call and how Moses handles the call 27/07/2017. This is really pathetic service. Honestly.Been a customer for 6 years + and this is what i get.
aS
ashley S's update27 Jul 2017, 12:49
Reviewer Update
This service keeps getting more poor just when i thought it couldnt get any worse !!!! Moses says there is nothing he can do.What is the point in him even calling ??? He says he cant even get the cancellation process going.This even after he verified that the agent did say that an upgrade of more then R500 was due.NOw can some expert tell me what can i upgrade to with R15???? i am intrigued.If you have no answers kindly cancell the contract.Moses further refuses to get somebody more senior to call me.Please have listen to the call and how Moses handles the call 27/07/2017. This is really pathetic service. Honestly.Been a customer for 6 years + and this is what i get.