ZG
Zoleka G
1 reviews | Active since Nov 2009
07 Dec 2016, 18:05
upgrade
<p>I had an outstandinghat amount of which i made a payment arrangement and have fullfilled the payments. i called the call centre on 140 they told me that should i make one more payment end november i can upgrade. did that only to be given a run aroung about my upgrade. sent numerous emails to customer service and proof of payment. starting from 17/10/16 , 14/11/16,15/11/16,20/11/16,02/12/, now 7/12/16. each time i receive a text asking me if im satified with the service and I indicate no but no one bothers to get back to me. can someone sort this out for me. </p>
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Replies (4)
Cell C's replyOfficial
08 Dec 2016, 06:58Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply08 Dec 2016, 06:58
Official
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
09 Dec 2016, 16:31Maropeng confirmed that he has been in contact with you to assist with this matter. However, you advised him that you have been assisted already.
Regards
Cell C | PN
Best regards,
Cell C's reply09 Dec 2016, 16:31
Official
Maropeng confirmed that he has been in contact with you to assist with this matter. However, you advised him that you have been assisted already.
Regards
Cell C | PN
Best regards,
ZG
Zoleka G's updateReviewer Update
14 Dec 2016, 16:00Yes I was assisted as one of your consultants contacted me prior and spoke to the supervisor who according to her updated the system in order for me to upgrade. i was told that i can call 143 to upgrade immediately. I did that and they however did not have the phone i required in stock. To my suprise when i call in today to check the stock and upgrade, i am back to square one with pre-legal. please review the tapes and have this matter resolved. it is not my fault that I keep getting wron information. This is the worst service I have received with you after 5 years of being a loyal client. at one point i had been called an "EXCLUSIVE CUSTOMER as I spent more than the average amount with you.
ZG
Zoleka G's update14 Dec 2016, 16:00
Reviewer Update
Yes I was assisted as one of your consultants contacted me prior and spoke to the supervisor who according to her updated the system in order for me to upgrade. i was told that i can call 143 to upgrade immediately. I did that and they however did not have the phone i required in stock. To my suprise when i call in today to check the stock and upgrade, i am back to square one with pre-legal. please review the tapes and have this matter resolved. it is not my fault that I keep getting wron information. This is the worst service I have received with you after 5 years of being a loyal client. at one point i had been called an "EXCLUSIVE CUSTOMER as I spent more than the average amount with you.
ZG
Zoleka G's updateReviewer Update
14 Dec 2016, 16:058/12/16 at 10:09 was the call i received from your recovery department and was as assured that this matter was sorted as the lady spoke to the supervisor, this call lasted for 6 minutes and you telling me i cant upgrade again trough no fault of mine. listen to the conversation and have tis matter orted out please.
ZG
Zoleka G's update14 Dec 2016, 16:05
Reviewer Update
8/12/16 at 10:09 was the call i received from your recovery department and was as assured that this matter was sorted as the lady spoke to the supervisor, this call lasted for 6 minutes and you telling me i cant upgrade again trough no fault of mine. listen to the conversation and have tis matter orted out please.