Updated Review: Issue Resolved After Persistent Effort

I initially faced issues with the router provided by Zoom Fibre as a Cell C Fibre user. Despite multiple attempts to get support, I received no assistance. To resolve the issue, I purchased my own router, but Cell C initially refused to help me set it up due to their network being configured at Layer 3 instead of Layer 2, limiting user flexibility. After persistent follow-ups, Cell C finally reached out and resolved the issue today. While I appreciate the resolution, I hope future support requests will be handled more efficiently to avoid unnecessary frustration for customers.