Unwilling to serve

<p>I requested for an agent (Lerato) to kindly forward me my statement for June 2017 via the chat service. She then told me that they will be unable to do it as I would have to contact their call centre. Now I genuinely did not have airtime to call, as I am using another carrier and that I have a sim only contract with cell c. I then mentioned this to Lerato and she then told me that she will arrange for an agent to call me. After I gave her my contact number, she said that an agent will "give me a call shortly" and then just went offline. Till now, I am still waiting for a call. From that, I get a sense that certain agents ARE NOT willing to help and appear to be just doing their jobs for the sake of getting paid. What happened to personal service?</p>