UNWILLING TO HELP

My phone was ****** about three weeks ago, & the claim process has been characterised by bad service in-store.<br> <br> My phone was ****** on the 9th, I went into Cell C Sandton City on the 11th. I was 'assisted' by an employee named Yusuuf. I explained what had happened & he went away, came back and handed me forms - saying he doesn't work with insurance, as he continued to help other people in-store. Making nothing of it, I left - only to find that I would need to go back to store to drop off the forms. I went back & to my misfortune was helped by the same person. This time he refused to send the claim form, only agreeing after I pointed out that the form required him to verify my documents. I left the store and the forms were only sent two days later, on the 13th.<br> <br> Last week Friday, 22nd, I went to pick my phone up. As fate would have, I was once again assisted by Yusuuf. Holding no grudges I accepted his 'assistance'. He unboxed the phone, at which point I realised that it was the incorrect phone. He refused to take the phone back when I informed him of this, and I had to spend another 30min on the phone with C-Surance convincing him to take the phone<br> <br> His attitude really does stink!