DP
Darren P
1 reviews | Active since Feb 2014
02 Oct 2021, 13:56
Unwilling to follow instructions
I instructed Cell C customer services to cancel my account on July 25 2021 and have sent subsequent messages on September 9, 15 and 21st. To date they are still debiting my account. I have not used my cell c account since 30 July 2021. I cannot believe a company like this is allowed to continue to operate.
Helpful (0)
Replies (7)0
Replies (7)
Cell C's replyOfficial
02 Oct 2021, 15:33Hi Darren
Thank you for reaching out.
Please advise was the request sent via email, over the phone or at the store and when as we can't locate the reference number provided.
^NH
Thank you for reaching out.
Please advise was the request sent via email, over the phone or at the store and when as we can't locate the reference number provided.
^NH
Cell C's reply02 Oct 2021, 15:33
Official
Hi Darren
Thank you for reaching out.
Please advise was the request sent via email, over the phone or at the store and when as we can't locate the reference number provided.
^NH
Thank you for reaching out.
Please advise was the request sent via email, over the phone or at the store and when as we can't locate the reference number provided.
^NH
DP
Darren P's updateReviewer Update
02 Oct 2021, 19:17I had sent this via email. I have sent you 2 emails with the information. As mentioned to your service center agents, the sim is no longer active. I have no cell phone currently.
DP
Darren P's update02 Oct 2021, 19:17
Reviewer Update
I had sent this via email. I have sent you 2 emails with the information. As mentioned to your service center agents, the sim is no longer active. I have no cell phone currently.
DP
Darren P's updateReviewer Update
02 Oct 2021, 19:54I have done so as mentioned in my reply
DP
Darren P's update02 Oct 2021, 19:54
Reviewer Update
I have done so as mentioned in my reply
Cell C's replyOfficial
03 Oct 2021, 10:20Hi there
Noted. It has been received and sent through for further assistance.
^MP
Noted. It has been received and sent through for further assistance.
^MP
Cell C's reply03 Oct 2021, 10:20
Official
Hi there
Noted. It has been received and sent through for further assistance.
^MP
Noted. It has been received and sent through for further assistance.
^MP
DP
Darren P's updateReviewer Update
06 Oct 2021, 11:13So today is 6 October and still no phone call from the Cell C “service” team to resolve the issue.
DP
Darren P's update06 Oct 2021, 11:13
Reviewer Update
So today is 6 October and still no phone call from the Cell C “service” team to resolve the issue.
Cell C's replyOfficial
06 Oct 2021, 13:09Hi Darren
Thank you for contacting Cell C.
We apologize for the delay in the resolution of the query.
Our team will be in touch to assist.
^MP
Thank you for contacting Cell C.
We apologize for the delay in the resolution of the query.
Our team will be in touch to assist.
^MP
Cell C's reply06 Oct 2021, 13:09
Official
Hi Darren
Thank you for contacting Cell C.
We apologize for the delay in the resolution of the query.
Our team will be in touch to assist.
^MP
Thank you for contacting Cell C.
We apologize for the delay in the resolution of the query.
Our team will be in touch to assist.
^MP
DP
Darren P's updateReviewer Update
07 Oct 2021, 09:38I have no other option now and will contact the ombudsman in this regard and matter
DP
Darren P's update07 Oct 2021, 09:38
Reviewer Update
I have no other option now and will contact the ombudsman in this regard and matter