SB
Sanette B
1 reviews | Active since Oct 2017
10 Sept 2024, 13:48
UNWILLING TO ASSIST EVEN THOUGH IT IS THEIR BAD !!!!! ****S *****ING YOUR MONEY!!!
I tried to get extra data and the "server was not available / could not reach the server" after battling for hours I phoned Cell C for assistance - I clearly stated that my limit should be only R300 and I refused any additional services - now I got an account Of R907.95 and all of a sudden it is not Cell C's problem. ****S!!!!!!
You are unwilling to assist unless you get proof of the error message. However, you have the voice logs where I clearly stated that my limit is R300.00 and I am not able to purchase data due to the fact that "your server can not be reached - try again"!!!!!!!!!!!!!!!!!!!!!!!!!! EXTREMELY UNHELPFULL!!!!!!!!!!!!!!!!!
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
10 Sept 2024, 14:07Dear Sanette Boje,
Thank you for contacting Cell C.
We sincerely apologize for the difficulties you’ve experienced with the server error and the unexpected billing charges. We understand how frustrating this must be, and we are committed to resolving this matter for you. Our billing team will carefully review the charges to ensure they align with your account preferences, including the R300 limit you set.
Thank you for contacting Cell C.
We sincerely apologize for the difficulties you’ve experienced with the server error and the unexpected billing charges. We understand how frustrating this must be, and we are committed to resolving this matter for you. Our billing team will carefully review the charges to ensure they align with your account preferences, including the R300 limit you set.
Please note that we have escalated the issue to our team, and one of our consultants will contact you within 24 hours to provide an update and assist you further.
Regards,
Cell C | GN
Cell C's reply10 Sept 2024, 14:07
Official
Dear Sanette Boje,
Thank you for contacting Cell C.
We sincerely apologize for the difficulties you’ve experienced with the server error and the unexpected billing charges. We understand how frustrating this must be, and we are committed to resolving this matter for you. Our billing team will carefully review the charges to ensure they align with your account preferences, including the R300 limit you set.
Thank you for contacting Cell C.
We sincerely apologize for the difficulties you’ve experienced with the server error and the unexpected billing charges. We understand how frustrating this must be, and we are committed to resolving this matter for you. Our billing team will carefully review the charges to ensure they align with your account preferences, including the R300 limit you set.
Please note that we have escalated the issue to our team, and one of our consultants will contact you within 24 hours to provide an update and assist you further.
Regards,
Cell C | GN
SB
Sanette B's updateReviewer Update
10 Sept 2024, 14:19Thank you I will await your call / feedback
Sanette Boje
***
Sanette Boje
***
SB
Sanette B's update10 Sept 2024, 14:19
Reviewer Update
Thank you I will await your call / feedback
Sanette Boje
***
Sanette Boje
***
SB
Sanette B's updateReviewer Update
11 Sept 2024, 07:34Good morning, Cell C did phone me. HOWEVER, Nothing was resolved. The consultant kept on apologizing for the inconvenience and my problem has still not been resolved. I tried to explain about 5 times. I tried to load data for R99 with the 1st attempt but I kept on getting the message server not available try again. meanwhile in the back ground all of my attempts went through. I phoned them and explained the problem and the first time the operator said he will log a call
and I can follow up in 2 days time which I did. I received an acc of R907.95 Now I am being told that I need to give them proof of the error message. I told them to pull the voice logs - I only wanted the one R99 but because of their system I am being charged for everything. I just feel they need to listen to the voice logs. I have been with Cell C for a long time and I never experienced incompetency like this - consultants apologizing for the inconvenience and knowing what the problem was but I am being told that it is my fault!!!! I suggest they investigate what the problem was and stop looking for excuses!!!!!
and I can follow up in 2 days time which I did. I received an acc of R907.95 Now I am being told that I need to give them proof of the error message. I told them to pull the voice logs - I only wanted the one R99 but because of their system I am being charged for everything. I just feel they need to listen to the voice logs. I have been with Cell C for a long time and I never experienced incompetency like this - consultants apologizing for the inconvenience and knowing what the problem was but I am being told that it is my fault!!!! I suggest they investigate what the problem was and stop looking for excuses!!!!!
SB
Sanette B's update11 Sept 2024, 07:34
Reviewer Update
Good morning, Cell C did phone me. HOWEVER, Nothing was resolved. The consultant kept on apologizing for the inconvenience and my problem has still not been resolved. I tried to explain about 5 times. I tried to load data for R99 with the 1st attempt but I kept on getting the message server not available try again. meanwhile in the back ground all of my attempts went through. I phoned them and explained the problem and the first time the operator said he will log a call
and I can follow up in 2 days time which I did. I received an acc of R907.95 Now I am being told that I need to give them proof of the error message. I told them to pull the voice logs - I only wanted the one R99 but because of their system I am being charged for everything. I just feel they need to listen to the voice logs. I have been with Cell C for a long time and I never experienced incompetency like this - consultants apologizing for the inconvenience and knowing what the problem was but I am being told that it is my fault!!!! I suggest they investigate what the problem was and stop looking for excuses!!!!!
and I can follow up in 2 days time which I did. I received an acc of R907.95 Now I am being told that I need to give them proof of the error message. I told them to pull the voice logs - I only wanted the one R99 but because of their system I am being charged for everything. I just feel they need to listen to the voice logs. I have been with Cell C for a long time and I never experienced incompetency like this - consultants apologizing for the inconvenience and knowing what the problem was but I am being told that it is my fault!!!! I suggest they investigate what the problem was and stop looking for excuses!!!!!
SB
Sanette B's updateReviewer Update
11 Sept 2024, 08:14 Good morning, Cell C did phone me. HOWEVER, Nothing was resolved. The consultant kept on apologizing for the inconvenience and my problem has still not been resolved. I tried to explain about 5 times. I tried to load data for R99 with the 1st attempt but I kept on getting the message server not available try again. meanwhile in the back ground all of my attempts went through. I phoned them and explained the problem and the first time the operator said he will log a call
and I can follow up in 2 days time which I did. I received an acc of R907.95 Now I am being told that I need to give them proof of the error message. I told them to pull the voice logs - I only wanted the one R99 but because of their system I am being charged for everything. I just feel they need to listen to the voice logs. I have been with Cell C for a long time and I never experienced incompetency like this - consultants apologizing for the inconvenience and knowing what the problem was but I am being told that it is my fault!!!! I suggest they investigate what the problem was and stop looking for excuses!!!!!
and I can follow up in 2 days time which I did. I received an acc of R907.95 Now I am being told that I need to give them proof of the error message. I told them to pull the voice logs - I only wanted the one R99 but because of their system I am being charged for everything. I just feel they need to listen to the voice logs. I have been with Cell C for a long time and I never experienced incompetency like this - consultants apologizing for the inconvenience and knowing what the problem was but I am being told that it is my fault!!!! I suggest they investigate what the problem was and stop looking for excuses!!!!!
SB
Sanette B's update11 Sept 2024, 08:14
Reviewer Update
Good morning, Cell C did phone me. HOWEVER, Nothing was resolved. The consultant kept on apologizing for the inconvenience and my problem has still not been resolved. I tried to explain about 5 times. I tried to load data for R99 with the 1st attempt but I kept on getting the message server not available try again. meanwhile in the back ground all of my attempts went through. I phoned them and explained the problem and the first time the operator said he will log a call
and I can follow up in 2 days time which I did. I received an acc of R907.95 Now I am being told that I need to give them proof of the error message. I told them to pull the voice logs - I only wanted the one R99 but because of their system I am being charged for everything. I just feel they need to listen to the voice logs. I have been with Cell C for a long time and I never experienced incompetency like this - consultants apologizing for the inconvenience and knowing what the problem was but I am being told that it is my fault!!!! I suggest they investigate what the problem was and stop looking for excuses!!!!!
and I can follow up in 2 days time which I did. I received an acc of R907.95 Now I am being told that I need to give them proof of the error message. I told them to pull the voice logs - I only wanted the one R99 but because of their system I am being charged for everything. I just feel they need to listen to the voice logs. I have been with Cell C for a long time and I never experienced incompetency like this - consultants apologizing for the inconvenience and knowing what the problem was but I am being told that it is my fault!!!! I suggest they investigate what the problem was and stop looking for excuses!!!!!
SB
Sanette B's updateReviewer Update
13 Sept 2024, 09:49Cell C contacted me on Wednesday 11/09/2024 and requested that I send them the screenshots when the spoke to me. Neobongiwe asked me to email it to her- IT IS NOW DAY 3 AND I HAD NO RESPONSE OR RESOLUTION!!!!!!
SB
Sanette B's update13 Sept 2024, 09:49
Reviewer Update
Cell C contacted me on Wednesday 11/09/2024 and requested that I send them the screenshots when the spoke to me. Neobongiwe asked me to email it to her- IT IS NOW DAY 3 AND I HAD NO RESPONSE OR RESOLUTION!!!!!!