unwilling to assist consultant

On the 6 December 2017 I contacted cell c customer care for assistance with voicemail.I got this other consultant whom I had to explain more than once but still couldn't get help or try to source some information from her supervisor. She was not willing to assist as if I am the one who forced her to go to work.I then called again then I got a friendly consultant who assisted me well.she gave me a service that deserves an Oscar award.she made me hold while she was sourcing information for me.I've never felt so happy with a consultant like that before.I failed to rate her because I dropped the call by mistake and I feel guilty as she went through a lot to assist me thats why I'm escalating this to hello peter so that they can check it out and listen to the calls.thank u to my one and only second consultant