CW
Christopher W

1 reviews | Active since Jul 2016

06 Jul 2016, 13:21

Unwanted Upgrade, Costs & Threaof blacklist

<p>I was a loyal customer for over 4 yrs paying without fail. Cell C recently called and offered me a telephonic contract which i declined. Low & behold I receive an sms stating that my upgrade REQUEST (Lord alone knows I requested this stress in my life) was successful. I continued to use my account as per my contract but to my surprise my account is debited R1500.00, 4times my current contract??? Do I look like I’m made of money?</p> <p>I now have to call up & down & sort out a problem caused by one of the inept staff members and so doing be shunned from pillar to post as no one can help me resolve my query.</p> <p>So Cell C, this is what i require from you.</p> <p>1. Get the call recording where i authorise you to upgrade my account,</p> <p>2. Stop threatening me with your lovely sms’s of not paying will result in legal action will be taken against me.</p> <p>3. Do your jobs & resolve the problems you have created.</p> <p> </p> <p>Looking forward to hear from you</p> <p> </p>

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Replies (1)
Cell C
Cell C's reply06 Jul 2016, 13:31
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN