Unwanted debit order

<p>I sent an email to GetMore cell C in March, requesting to cancell the service as they were not delivering and I was not satisfied. A guy by the name of Lydall from the cancellation department called me on the 4th of May and advised that the service will he cancelle, He also provided *** as confirmation. I received an sms on the 10th stating that Getmore could not deactivate my account, I called the call centre and spoke to Kamogelo who assured me that the service is cancelled and my account wont be debited. A debit order went off today, I called the call centre again, spoke to Lesego who advised that she will escalate to the cancellation department. </p>