Unusable LTE Package

I was contacted telephonically by customer service to upgrade my current router contract on Monday. The friendly lady offered me a LTE advanced contract. She advised that my current router and number would remain the same and the data would be changed over for that account.

At home i struggled to connect to the internet even after the wifi connection showed as connected. I phoned technical support and after a long session she informed me that the LTE is 4G and my current router is 3G and therefore unusable!

The sales lady assured me that current router device would still be used. Technical support advised me to purchase a 4G device but I refuse to incur any additional expenses after being upgraded with the promise that all will remain the same. Report logged with customer service with 2 day feedback promise and still waiting ... And still continueing to purchase expensive pay as you go data because I cannot use my contract!!

Cell C you can cancel my contract effective immediately and I will take my business to another provider.