Untrained staff

The incompetency level within Cell C insurance division is atrocious. Why do you hire unqualified people and don’t give them training what kind of a ****a shop are you people running? I called now and spoke to Elizabeth Langa, the lady is clueless as to what her job entails. Last month I claim for broken screen phone and it took escalations to get approved as they claim I didn’t use the same SIM card, I paid access same day but it took them weeks to acknowledge my access and authorize repairs. Today I called to cancel this policy and Elizabeth Langa told me its not done by them but by Cell C store, I went to the store only to be told I need to call C-insurance which makes sense. Please cancel my Policy ASAP that’s all im asking for