Untrained Cell C staff.

On 12 December 2022 I called in to have a Sim card blocked and a device blacklisted. Cell C IMMEDIATELY went ahead and did as I asked. Only, they blacklisted my other device connected to my Sim nr as well. When I realized my phone was out of service the same day, I phoned in to ask if they blacklisted the correct phone. To which I was told to do a Sim stop. Which I did. At my expense. That clearly didn't work so I was told to visit a cell shop. Which I did as well. They only provided a phone to call the call centre. Wow.... another simswop later I realized my Sim card worked in other devices and not in mine. So I Google a bit. Everything indicated that my phone was blocked. So I phoned in again and the person confirmed that my phone was indeed blocked. After numerous requests I finally got the unblocking form and off I trotted to the police station. Note, now we are in January 2023 already. Sent the docs back and received a case nr. I phoned to follow up and was told that 48 hours doesn't start when the case nr is created.... I had to send the docs AGAIN. ON 10 Jan I was told 2 working days. It is the 13th I still have no joy. The competence of cell c......today I was told that the matter has been resolved where in the meantime it hasn't. I was further informed to switch my phone off for 24 to 48 hours. How convenient that it's Friday? It has mow, for the umpteenth time been escalated. I am sick and tired of this. Cell C, will you refund my Nov airtime that won't roll over this month? Will you refund me my Sim stop money because you staff had no clue how to assist me properly? I'm 100% sure you won't. You don't care about your clients, only to take their hard earned money.