1 reviews | Active since May 2016
Untrained Call Center Operator (no sales training)
<p>This review has been posted to your facebook page aswell:</p> <p> </p> <p>I called your call center today at 18:31 to find out more about the LTE advanced data package for R1049 x 24 months that includes a router. only to be told by your operator that I would have to go in store if I wanted to find out more about data deals.</p> <p>this is really bad service, I am not even a customer yet to cell c and this is the service your call center provides to potential customers? surely this can not be the norm? Are your operators not trained for sales and/or product packages?</p> <p>All I needed to know if the data contracts have the following:<br />1 - does it come with night time data<br />2 - can I top up once the 100gig of day time data has run out<br />3 - once the 100gig has ran out will i be charged out of bundle rates?<br />4 - what are the charges per megabyte for out of bundle charges?<br />5 - can a wireless range extender be used with the router you offer?</p> <p>please can you reply or inbox me with further detail on this pathetic service i received from your call center.</p>
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | DA
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | DA
Lungi has made contacted you in regards to this matter an advised on a way forward.
Regards
Cell C | DA
Lungi has made contacted you in regards to this matter an advised on a way forward.
Regards
Cell C | DA
I reveived a call from Lungi 04/01/2017 @ 09:11, she advised that i will receive a call from a sales person regarding my enquiry and she did apologize for the bad service i received from their call center on 03/01/2017 **********
its now almost 24hrs after Lungi promised that a sales representative will call me. this is abselutely disgusting service from Cell C!
empty promisess! i think i shall have to take my business elsewhere... as i can see from Cell C facebook page and reviews on Hellopeter.com Cell C has a really bad rep when it comes to customer service.
perhaps i will have better service from your compettetors Cell C??
I reveived a call from Lungi 04/01/2017 @ 09:11, she advised that i will receive a call from a sales person regarding my enquiry and she did apologize for the bad service i received from their call center on 03/01/2017 **********
its now almost 24hrs after Lungi promised that a sales representative will call me. this is abselutely disgusting service from Cell C!
empty promisess! i think i shall have to take my business elsewhere... as i can see from Cell C facebook page and reviews on Hellopeter.com Cell C has a really bad rep when it comes to customer service.
perhaps i will have better service from your compettetors Cell C??
So today 05/01/2017 i received a phone call from a sales representative from Cell C as promised yesterday already...
she wanted to sign me up for the contract before i even had the before mentioned questions answered. i told her i dont want to sign up yet i need to have my questions answered first before i can make a decision.
she then stated that she would escelate the call to their data department instead that could answer the questions i had. I stated that was the first reason i had a problem, why couldnt you get someone to call me that could give me answers? now again the ball is being passed on...
why cant you get this right from the first time?? now i must wait for another call and i assume will only be in 24hr maybe even 48hrs...
the lady that phoned me from the sales department did not even know that i posted on hellopeter.com, she only knew to call me as she received an email to call me regarding a data contract.
why was she not given a copy of the hellopeter.com post then at least she could have been prepared to call me, thats what being pro-active is.
if she is from the sales department should she not know how your products work? is your staff not trained in product knowoledge? surley sales staf should know your product range??
i really doubt that cell c will get me to sign on with them... disgusting service!
So today 05/01/2017 i received a phone call from a sales representative from Cell C as promised yesterday already...
she wanted to sign me up for the contract before i even had the before mentioned questions answered. i told her i dont want to sign up yet i need to have my questions answered first before i can make a decision.
she then stated that she would escelate the call to their data department instead that could answer the questions i had. I stated that was the first reason i had a problem, why couldnt you get someone to call me that could give me answers? now again the ball is being passed on...
why cant you get this right from the first time?? now i must wait for another call and i assume will only be in 24hr maybe even 48hrs...
the lady that phoned me from the sales department did not even know that i posted on hellopeter.com, she only knew to call me as she received an email to call me regarding a data contract.
why was she not given a copy of the hellopeter.com post then at least she could have been prepared to call me, thats what being pro-active is.
if she is from the sales department should she not know how your products work? is your staff not trained in product knowoledge? surley sales staf should know your product range??
i really doubt that cell c will get me to sign on with them... disgusting service!
Lungi has confirmed that you have been contacted by sales and assisted with your application.
Regards
Cell C | DA
Lungi has confirmed that you have been contacted by sales and assisted with your application.
Regards
Cell C | DA
The Official Business reply above is such a lie!!
Yes a sales lady did call me, but in no way was i assissted, look at my original post,, none of my questions have been answered and your sales staff is not trained up to standard either. Nor did I apply for any contract what so ever, listen to your recordings and you tell me if I in any way sound satisfied with the disgusting service I got. I was told a person from the "data department" will contact me to assist me with my questions. Guess what, I am still waiting for that call to come!
Cell C this is just becoming a real joke!
Now i see why you have such bad reviews?
Do you not want business? You just shrugg it off and say, oh well we tried?
THE SERVICE (SERIOUS LACK THEROF) I GOT IS ABSELUTELY DISGUSTING!!!
The Official Business reply above is such a lie!!
Yes a sales lady did call me, but in no way was i assissted, look at my original post,, none of my questions have been answered and your sales staff is not trained up to standard either. Nor did I apply for any contract what so ever, listen to your recordings and you tell me if I in any way sound satisfied with the disgusting service I got. I was told a person from the "data department" will contact me to assist me with my questions. Guess what, I am still waiting for that call to come!
Cell C this is just becoming a real joke!
Now i see why you have such bad reviews?
Do you not want business? You just shrugg it off and say, oh well we tried?
THE SERVICE (SERIOUS LACK THEROF) I GOT IS ABSELUTELY DISGUSTING!!!