DO
Diana O
1 reviews | Active since Feb 2019
06 Dec 2023, 08:50
Untechnical Behavior
I cancelled my account as my contract came to it's end, but Cell C refuse to cancel it and still try to take money from my account. They are untechnical and I recommend that you never take a contract with them. They will try to get as much money out of you as possible.
Helpful (0)
Replies (1)0
Replies (1)
Cell C's replyOfficial
06 Dec 2023, 09:35Dear Diana Oosthuizen
We sincerely apologize for the inconvenience and misunderstanding regarding the status of your Cell C contract.
After reviewing your account (associated with number ***), we found that the contract was permanently deactivated in October 2023.
It appears that the final payment of R109.00 was not received as the debit order returned unpaid, resulting in an additional charge of R70 for the payment reversal fee. We regret any confusion or frustration caused by these events.
Please note, as per our subscriber agreement, contracts do not automatically cancel upon maturity or expiry; they transition to a month-to-month basis. We understand the importance of clarity regarding cancellations and take these matters seriously.
If you have any proof of a cancellation notice being served earlier, we kindly request you to forward it to ***. To ensure swift attention, please use "HP: [Your Name and Surname] - [Cell Number]" as the subject line. This will allow us to escalate and conduct further investigations into the matter.
Cell C | NZ
We sincerely apologize for the inconvenience and misunderstanding regarding the status of your Cell C contract.
After reviewing your account (associated with number ***), we found that the contract was permanently deactivated in October 2023.
It appears that the final payment of R109.00 was not received as the debit order returned unpaid, resulting in an additional charge of R70 for the payment reversal fee. We regret any confusion or frustration caused by these events.
Please note, as per our subscriber agreement, contracts do not automatically cancel upon maturity or expiry; they transition to a month-to-month basis. We understand the importance of clarity regarding cancellations and take these matters seriously.
If you have any proof of a cancellation notice being served earlier, we kindly request you to forward it to ***. To ensure swift attention, please use "HP: [Your Name and Surname] - [Cell Number]" as the subject line. This will allow us to escalate and conduct further investigations into the matter.
Cell C | NZ
Best regards,
Cell C's reply06 Dec 2023, 09:35
Official
Dear Diana Oosthuizen
We sincerely apologize for the inconvenience and misunderstanding regarding the status of your Cell C contract.
After reviewing your account (associated with number ***), we found that the contract was permanently deactivated in October 2023.
It appears that the final payment of R109.00 was not received as the debit order returned unpaid, resulting in an additional charge of R70 for the payment reversal fee. We regret any confusion or frustration caused by these events.
Please note, as per our subscriber agreement, contracts do not automatically cancel upon maturity or expiry; they transition to a month-to-month basis. We understand the importance of clarity regarding cancellations and take these matters seriously.
If you have any proof of a cancellation notice being served earlier, we kindly request you to forward it to ***. To ensure swift attention, please use "HP: [Your Name and Surname] - [Cell Number]" as the subject line. This will allow us to escalate and conduct further investigations into the matter.
Cell C | NZ
We sincerely apologize for the inconvenience and misunderstanding regarding the status of your Cell C contract.
After reviewing your account (associated with number ***), we found that the contract was permanently deactivated in October 2023.
It appears that the final payment of R109.00 was not received as the debit order returned unpaid, resulting in an additional charge of R70 for the payment reversal fee. We regret any confusion or frustration caused by these events.
Please note, as per our subscriber agreement, contracts do not automatically cancel upon maturity or expiry; they transition to a month-to-month basis. We understand the importance of clarity regarding cancellations and take these matters seriously.
If you have any proof of a cancellation notice being served earlier, we kindly request you to forward it to ***. To ensure swift attention, please use "HP: [Your Name and Surname] - [Cell Number]" as the subject line. This will allow us to escalate and conduct further investigations into the matter.
Cell C | NZ
Best regards,