Unsubstantiated charges - despite promises no reversal

<p>I received a bill from cell c - when queried the consultant admitted it was a mistake and will be reversed. I phoned back and spoke to a nother consultant that said they cannot do anything - whats the point of a call center then? Who then can assist.</p> <p>The following is on my statement and orives the charge was incorrect.</p> <p>The goods (Wi-Fi Router, Installation and Connection) you received when you signed your contract on 11 August 2016 are valued at R 0.00 on 01 July 2017 . You have 1 months remaining on your contract. In the event you cancel your contract, you still remain liable for all subscription fees and usage charges which have been billed but not yet paid by you.</p>