WM
W.I Mostert

1 reviews | Active since Jan 2015

28 Feb 2024, 07:27

Unsolicited Enquiries from Cell C

I discovered that Cell C did an enquiry on my name without my knowledge. I don't have any Cell C accounts and I don’t want. I found out when I received my Clear Score credit report and I noticed that my score had slightly dropped from previous months. Every enquiry from a service provider pushes your score down so I was annoyed. In terms of the POPI ACT service providers may not do enquiries without your knowledge so technically Cell C have broken the law.

0
Replies (3)
Cell C
Cell C's reply28 Feb 2024, 08:27
Official
Dear W.I Mostert

Thank you for contacting Cell C. 

When was the inquiry done on your profile?

Regards
Cell C | MP 
WM
W.I Mostert's update28 Feb 2024, 08:57
Reviewer Update
Good day. Unfortunately Clear Score only states the month of February and no exact date is given.
Cell C
Cell C's reply28 Feb 2024, 10:01
Official
We apologize for the effects of what transpired. 

Our team will be in touch to advise on the matter. 

Cell C | MP