Unsatisfied with Cell C insurance

Good day

I have been struggling with Cell C Device Insurence since 24/02/20.

I called them on the 24/02/20 to cancel my Insurence and needless to say it was not cancelled. I called them again on the 15/05/20 because still the insurance was not cancelled. I called them again on the 22/06/20 because it still was not cancelled. I asked them to pay back my money because I have cancelled the insurance in Feb. The asked me to send them an email with all the information as well as phone numbers that I called from. They said the need my Cell C statement and I send it all to them. They said they must listern to the recordings. My ref. ticket I received was 368954 and 785659. It is now 2 weeks later and I have not heard anything from them. It is unexeptable, if you cancel something you think it should be cancelled. Even my Cell C payment for July has insurance on. If I don not pay my account they block my account, even if it is not my fault. I want to know how long must I still wait for a response and my money.

Thank you Janice Prinsloo ***