AS
Andrew S
1 reviews | Active since Mar 2009
15 Jul 2020, 19:40
Unsatisfied
I approached Cell-C at the beginning of July to tell them that the payment of R5995 will not go through the account because of being adversely affected by Covid-19 ... The told me to e-mail my documents to *** ... I tried to send it 3 times before being given a different e-mail address which worked. I e-mailed my statements, payslips, ID, and letter from my work stating that I had been adversely affected. Today 15 July my wife, who uses the phone was told on a recorded message that the service had been suspended. Why did they not listen to my phone call? What have they done with my documents? Did they not read my documents?
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
15 Jul 2020, 22:16Good day Andrew
Thank you for contacting Cell C
We apologize for the unpleasant experience that you have had.
Please refer to your Private Reply for our response.
^MP
Thank you for contacting Cell C
We apologize for the unpleasant experience that you have had.
Please refer to your Private Reply for our response.
^MP
Cell C's reply15 Jul 2020, 22:16
Official
Good day Andrew
Thank you for contacting Cell C
We apologize for the unpleasant experience that you have had.
Please refer to your Private Reply for our response.
^MP
Thank you for contacting Cell C
We apologize for the unpleasant experience that you have had.
Please refer to your Private Reply for our response.
^MP
AS
Andrew S's updateReviewer Update
01 Aug 2020, 07:39I am shocked that you want to take the full R8316 when I have e-mailed you all my particulars. I wanted to make a payment arrangement on 1 July 2020, but you have failed to read me e-mails. I still had nobody phone me and say anything about an arrangement all I get is silence on the matter. I am still contemplating taking this matter further. I e-mailed even the latest letter from the company regarding Covid 19 to the email address and still no response as to any agreement so that the services can be resumed on my wifes phone.
AS
Andrew S's update01 Aug 2020, 07:39
Reviewer Update
I am shocked that you want to take the full R8316 when I have e-mailed you all my particulars. I wanted to make a payment arrangement on 1 July 2020, but you have failed to read me e-mails. I still had nobody phone me and say anything about an arrangement all I get is silence on the matter. I am still contemplating taking this matter further. I e-mailed even the latest letter from the company regarding Covid 19 to the email address and still no response as to any agreement so that the services can be resumed on my wifes phone.
Cell C's replyOfficial
01 Aug 2020, 09:39Hi Andrew
We have not yet received your email. Please resend it and inform us immediately on this platform.
^MM
We have not yet received your email. Please resend it and inform us immediately on this platform.
^MM
Cell C's reply01 Aug 2020, 09:39
Official
Hi Andrew
We have not yet received your email. Please resend it and inform us immediately on this platform.
^MM
We have not yet received your email. Please resend it and inform us immediately on this platform.
^MM
AS
Andrew S's updateReviewer Update
14 Aug 2020, 12:19It is with much disappointment that I type this today. As it turns out, all my accounts (I have 5 accounts with CellC) have been blocked as of 14 August 2020, because CellC, I have been told do not have Insurance Claims for those that have been advesely affected by Covid 19. I would like everyone to read this and see what a bad company CellC is. I hope that oneday I will be able to afford all the payments and get my accounts back up to date. I have been struggling financially and will close most of them when I get their paymants up to date. They do not even have the decency to give me a solution after over a month of asking them about making an arrangement to pay. If you want to see my lawyers they would gladly like to meet you. How would you feel if you were treated in the same way that I have been treated over the last month and a half. Nobody from CellC contacts you to say anything. You just get SMS saying that your services will be suspended. Where is the loyalty from the service provider to a loyal customer? There is none. The customer does definately not come first with CellC. It is all well and good responding to my complaint, but the complaint remains in force. As of today nobody has said to me going forward that an arrangement can be made.
AS
Andrew S's update14 Aug 2020, 12:19
Reviewer Update
It is with much disappointment that I type this today. As it turns out, all my accounts (I have 5 accounts with CellC) have been blocked as of 14 August 2020, because CellC, I have been told do not have Insurance Claims for those that have been advesely affected by Covid 19. I would like everyone to read this and see what a bad company CellC is. I hope that oneday I will be able to afford all the payments and get my accounts back up to date. I have been struggling financially and will close most of them when I get their paymants up to date. They do not even have the decency to give me a solution after over a month of asking them about making an arrangement to pay. If you want to see my lawyers they would gladly like to meet you. How would you feel if you were treated in the same way that I have been treated over the last month and a half. Nobody from CellC contacts you to say anything. You just get SMS saying that your services will be suspended. Where is the loyalty from the service provider to a loyal customer? There is none. The customer does definately not come first with CellC. It is all well and good responding to my complaint, but the complaint remains in force. As of today nobody has said to me going forward that an arrangement can be made.