Unsatisfactory Services/Unfair Billing/Breach of agreement

Hi; regarding the below complaint that hasn't been resolved for over 6 months now; I emailed Derrick, Nelly and Skumbuzo(Social Media Cell C) as from the matter started and also from last month and up until today(16/11/2017) they have refused to respond or attend to tjis matter; u want to bill the cloent for a faulty laptop; why are you refusing to attend to this matter

Hellopeter MENU Poor Services/breach of agreement

A review of Cell C by jadrianj on 22 Oct 2017 Like Share Comment Report Supercharge Convert Poor Services/breach of agreement

Good day; this will be my last attempt to try and resolved this matter; the below email was sent to Derrick, Nelly and Skumbuzo(social media- Cell cell) on the 17/10/2017; after numerous emails that ive srnt regarding the same matter and up till today they haven't rep**** to me; no acknowledgment of my email that I've sent, nothing; people out there please don't do business with Cell C. Good day Derrick, Your consultants is phoning the client asking why is the account in arrears, when will payment geys done; when we spoke last you informed me that you are going to credit the account, The account is not credited yet; the courier payment was paid; the laptop was never collected; we've done everything from our side and cell c hasn't done anything as agreed, Please credit the account; please get your courier(Ensure IT) to collect the laptop; if this is not done by Wednesday the 18/10/2017 then we will have no other option to refer this matter to our legal advisor; the NCC/Credit Ombudsman/NCT; also We will drop the Laptop at one of your stores on Thursday the 19/10/2017, If you need to contact me today; please do so between 10 and 10:30 or between 12 and 12:30 because I'm on a training, Will wait to hear from you, Johan

Official business reply

Good morning Johan

We have escalated this matter for further assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

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