Unsatisfactory Services/Unfair Billing/Breach of agreement

Hi, below is some of the email correspondence I had with Nelly and Skumbuzo; We have done our part by paying for the courier fees as agreed with Mr Skumbuzo but the simcards is still suspended and the Laptop was never collected by the courier to be assessed; We have done our part but Cell C has failed to stick to the agreement,

We request for you to collect the unit; refund us all the money we paid including the R650 for the courier fee; we exercise our rights as stated by the Consumer Protection Act; section 55 and 56,

Good day All,

Further to the below emails,

Can you please confirm that the client's account has been credited; because I have done everything from my side, I've paid the courier fees and I've provided you with the payment notification; we had an agreement and I've played my part so I'm just hoping that cell c has stick to the agreement?

Please advise accordingly,

Johan

On 26 Sep 2017 9:45 PM, "Johan Jacobs" ********** wrote: Good day,

Further to the email below,

Please be advised that the R650 that was paid today(26/09/2017) towards the courier fees(upliftment of the Laptop) should be credited to the client's account for the month/s of October/November 2017,

Will wait to hear from you?

Johan

On 26 Sep 2017 16:19, "Johan Jacobs" ********** wrote: Good day,

Regarding the below mentioned payment that was done in order for the faulty laptop to be collected,

I hereby kindly request that you credit the client's account for the month of August and September 2017 for the Laptop that was/is not operational and also for the time it will be at the repair centre(Ensure IT Services); also the simcards for the client for the month of September 2017 was not active; so please pass a full credit on the Laptop as well as the simcards, lastly please update the client's credit profile, because it is not the client's fault that the payment was not done as Cell C can't expect the client to pay for a faulty LAPTOP; so it was in the client's right not to pay for services that was not used or enjoyed,

I will wait to hear from you via email,

Johan

Paid R650.00 From: FNB Gold Cheque Account To: Ensure It Services Acc No: ********** 01 Own Ref: Courier Payment Recipient Ref: Laptop Rep-Rosemary

Date: 2017-09-26 ***