Unsatisfactory service

My dad is 75 yeas old and struggling to get any feedback from Cell C. We tried calling the call centre on 135 but holding on for 20 minutes at a time and we dropped the call.

He changed bank accounts from ABSA to Capitec bank and they facilitated the transfer of the Debit orders onnhis behalf. Cell C never came back to say if there was any issues. They still deducted from the ABSA bank account end of July which was then closed. He transferred the money to their account on the 3rd of August and double debited him end of August again.

With him being a pensioner he cannot afford double debits and reversed the money after not getting any feedback. He has gone to several Cell C stores and gave them the bank statement as proof that the account has been paid. He is now due for another deduction and still nothing heard from you.

The last reference number received was ***. On the 28th he received an sms saying, please receive feedback for case number ***. Nowhere does it give you a link to click on to view feedback.

Can you please contact him and advise what is going on. They have been a loyal client for over 10 years. I will personally move them to another network if this is the level of service that you give your clients. By the sound of it it seems to be a standard level of service for you CELL C.

His contact details are ***.

Regards Johann