UNSATISFACTORY SERVICE

MY LINE WAS SUSPENDED AND WHEN I CALLED TO ASK THEY TOLD ME I AM 3 MONTHS IN ARREARS. THE FOLLOWING THEY CALLED AGAIN SAYING I AM 2 MONTHS IN ARREARS MEANING IT IS NO LONGER 3 MONTHS.THEY AGAIN DEBITED 728 FROM MY ACCOUNT AND I CALLED CUSTOMER CARE LINE TO CHECK HOW MUCH I OWE THEM AND IT SAYS ZERO BALANCE STILL MY PHONE IS SUSPENDED EVEN THOUGH I OWE NOTHING.I CALLED MORE THAN 10 TIMESTO THECUSTOMER CARE LINE AND WHEN I AM TOLD TO WAIT FOR AN AGENT TO ASSIST MY CALL IS DROPPED. IT IS A STRUGGLE TO GET THROUGH TO THEIR CUSTOMER CARE LINE. I AM NOT SUPRISED OF WHAT IS HAPPENING CURRENTLY THERE IT IS BECAUSE THEY DONT KNOW HOW TO TREAT THEIR CUSTOMERS. I TOLD ONE OF THE AGENTS THAT I AM GOING TO HELLOPETER AND HE SAID I CAN DO IT,ITS FINE WITH HIM. THEY ARE JUST NOT WILLING TO ASSIST . I AM FED UP AND I AM ONE OF THE PEOPLE WHO WILL BE LEAVING THEM NO WONDER MOST OF MY COLLEAGUES LEFT THE NETWORK BECAUSE OF THEIR **** SERVICE.CUSTOMER CARE ITS A STRUGGLE TO GO THROUGH. I HAVE SENT EMAILS AND STILL WAITING FOR THEIR RESPONSES.I WILL SEND THE WORD OUT THERE ABOUT THEIR **** SERVICE