ZM
Zolile M
1 reviews | Active since Mar 2025
07 Mar 2025, 09:43
Unsatisfactory serve by Cell C network provider!
I have experienced utmost horrible service dealing with both the Cell C contact center and the walk in store to conduct a sim swap without success, i have been sent from pillar to post and it has really aggravated my frustrations.
I requested the matter be escalated to a superior person who will be able to better analyse and conclude on facts surrounding this matter as i require urgent resolution, to date no progress has been made from the initial complaint raised end of January 2025. No progressive communication has been made to resolve the matter, and i am without an active line which is an extreme obstacle to my personal affairs. The level of customer service is extremely horrible!
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
07 Mar 2025, 10:19Dear Zolile Mbele
Thank you for reaching out
We genuinely regret the frustration and inconvenience you've encountered. We completely understand how this situation has caused a great deal of stress, especially with the lack of progress and communication. This is certainly not the experience we want for our customers, and we deeply apologize that your request has not been handled with the urgency it deserves.
Please rest assured that we have escalated your query, and our team will reach out to you on *** as soon as possible to resolve this matter.
We truly appreciate your patience, and we are committed to getting this sorted for you as quickly as we can.
Regards
Cell C | NG
Thank you for reaching out
We genuinely regret the frustration and inconvenience you've encountered. We completely understand how this situation has caused a great deal of stress, especially with the lack of progress and communication. This is certainly not the experience we want for our customers, and we deeply apologize that your request has not been handled with the urgency it deserves.
Please rest assured that we have escalated your query, and our team will reach out to you on *** as soon as possible to resolve this matter.
We truly appreciate your patience, and we are committed to getting this sorted for you as quickly as we can.
Regards
Cell C | NG
Best regards,
Cell C's reply07 Mar 2025, 10:19
Official
Dear Zolile Mbele
Thank you for reaching out
We genuinely regret the frustration and inconvenience you've encountered. We completely understand how this situation has caused a great deal of stress, especially with the lack of progress and communication. This is certainly not the experience we want for our customers, and we deeply apologize that your request has not been handled with the urgency it deserves.
Please rest assured that we have escalated your query, and our team will reach out to you on *** as soon as possible to resolve this matter.
We truly appreciate your patience, and we are committed to getting this sorted for you as quickly as we can.
Regards
Cell C | NG
Thank you for reaching out
We genuinely regret the frustration and inconvenience you've encountered. We completely understand how this situation has caused a great deal of stress, especially with the lack of progress and communication. This is certainly not the experience we want for our customers, and we deeply apologize that your request has not been handled with the urgency it deserves.
Please rest assured that we have escalated your query, and our team will reach out to you on *** as soon as possible to resolve this matter.
We truly appreciate your patience, and we are committed to getting this sorted for you as quickly as we can.
Regards
Cell C | NG
Best regards,
ZM
Zolile M's updateReviewer Update
07 Mar 2025, 10:47I have made countless communications to the written contact service center where various case reference numbers have been provided as below, but no forward motion is devised on the matter:
An alternative contact to reach me is: ***.
Herewith case reference numbers unresolved:
***
***
***
***
This is reflection of nobody has taken time an effort to attend to the matter diligently and render appropriate resolution, these are repeat generic responses received without conclusions.
This situation is truly agonizing through lack of core service delivery values.
An alternative contact to reach me is: ***.
Herewith case reference numbers unresolved:
***
***
***
***
This is reflection of nobody has taken time an effort to attend to the matter diligently and render appropriate resolution, these are repeat generic responses received without conclusions.
This situation is truly agonizing through lack of core service delivery values.
ZM
Zolile M's update07 Mar 2025, 10:47
Reviewer Update
I have made countless communications to the written contact service center where various case reference numbers have been provided as below, but no forward motion is devised on the matter:
An alternative contact to reach me is: ***.
Herewith case reference numbers unresolved:
***
***
***
***
This is reflection of nobody has taken time an effort to attend to the matter diligently and render appropriate resolution, these are repeat generic responses received without conclusions.
This situation is truly agonizing through lack of core service delivery values.
An alternative contact to reach me is: ***.
Herewith case reference numbers unresolved:
***
***
***
***
This is reflection of nobody has taken time an effort to attend to the matter diligently and render appropriate resolution, these are repeat generic responses received without conclusions.
This situation is truly agonizing through lack of core service delivery values.
Cell C's replyOfficial
07 Mar 2025, 11:18Thank you for your patience. We apologize once again for the ongoing frustration this matter has caused.
Please know that we have already escalated your issue to the appropriate team, and they are actively working on it. We understand your concerns regarding the lack of progress, and we want to assure you that we are committed to resolving this matter with the urgency it requires.
Regards,
Cell C | RM
Please know that we have already escalated your issue to the appropriate team, and they are actively working on it. We understand your concerns regarding the lack of progress, and we want to assure you that we are committed to resolving this matter with the urgency it requires.
Regards,
Cell C | RM
Best regards,
Cell C's reply07 Mar 2025, 11:18
Official
Thank you for your patience. We apologize once again for the ongoing frustration this matter has caused.
Please know that we have already escalated your issue to the appropriate team, and they are actively working on it. We understand your concerns regarding the lack of progress, and we want to assure you that we are committed to resolving this matter with the urgency it requires.
Regards,
Cell C | RM
Please know that we have already escalated your issue to the appropriate team, and they are actively working on it. We understand your concerns regarding the lack of progress, and we want to assure you that we are committed to resolving this matter with the urgency it requires.
Regards,
Cell C | RM
Best regards,
ZM
Zolile M's updateReviewer Update
07 Mar 2025, 11:43I shall await on the further communication from your team toward a resolution to the matter.
Because in this manner i was prepared to ascertain contact details of senior management staff who may give authorized decisions to intervene seeing the repeat failure of the customer service division.
Because in this manner i was prepared to ascertain contact details of senior management staff who may give authorized decisions to intervene seeing the repeat failure of the customer service division.
ZM
Zolile M's update07 Mar 2025, 11:43
Reviewer Update
I shall await on the further communication from your team toward a resolution to the matter.
Because in this manner i was prepared to ascertain contact details of senior management staff who may give authorized decisions to intervene seeing the repeat failure of the customer service division.
Because in this manner i was prepared to ascertain contact details of senior management staff who may give authorized decisions to intervene seeing the repeat failure of the customer service division.
Cell C's replyOfficial
07 Mar 2025, 12:01We thank you for your patience as we work to resolve your query.
Regards
Cell C | NG
Regards
Cell C | NG
Best regards,
Cell C's reply07 Mar 2025, 12:01
Official
We thank you for your patience as we work to resolve your query.
Regards
Cell C | NG
Regards
Cell C | NG
Best regards,