Unsatisfactory feedback

They still failed to resolve my query for the upcoming debit order when the contract has been cancelled.This is a indication of ignoring consumer Act or not providing staff with appropriate training to handle queries,if I tell you I do not want the benefits since I cancelled the contract and you still persist account will be debited despite the solution i am providing to a consultant to reverse whatever that was loaded,what does that imply to me as a client and you as the service provider? What matters to you is making money and impacting client financially with unnecessary debit.