Unsatisfactory customer service

I took in my phone for repairs last week Wednesday on the 18th of October 2017 at the cell c store. My phone is insured and I took the necessary steps to book my phone in for repairs (filled in the C-surance forms). I called on Monday to follow up on my request, because I wanted to fastrack this claim so I don’t stay too long without my phone. Only to find more delays due to the poor service I received. Firstly my phone was missed placed somehow, as I was doing a back and forth follow up at the store and at the repairs centre, as they both were telling me my phone was not in either of their possessions.

Fortunately I received a call from cell c store that they have found my phone and that its at repairs. I call the repairs centre again, and they telling me that they cancelled the previous job logged and created a new one, which creates more delays and unfortunately I am the one who’s suffers at the end of the day, especially that it was their fault of creating these delays and this mess.

I feel its unacceptable for me to wait, I believe my argument is fair and reasonable as I would like this matter to be fast-track and escalated.

From unhappy customer