Unsatisfactory Customer Service

<p>In August I called to change my contract to a topup contract. I made it quite clear that I do not want to reduce my data bundle and that everything should remain as is - the only change should be that it must be a topup contracr - ref: ********** 047. Today I notice the new data bundle for September was halfed. Instead of 20 gigs its now 10 gigs. I called the called cente to report the matter. What gets to me - talking to any consultant - is the level of confidence and enthusiasm, not to mention the serious lack of product knowledge. I have no confidence that anything I request for from your consultants will be carried out correctly. Please can you ensure that my complaint is resolved swiftly - ref ********** 224. </p>