UNSATISFACTORY ADMINISTRATION AND DEBIT ORDER SYSTEM

A Cell C contract payment Debit Order Reconciliation..

My query has not been resolved, lead into my contract service suspended on the 17th April due to 2 x R70 unsufficient funds and Cell C capturing and tried to take payments in advance and exceeded my budgeted contract subscription.

Here is my reconciliation as per Invoices:

It started on Saturday, 25th February'23 when I have personally spoke to a consultant to change debit order dates from the 1st to the 6th of each month, due to my financial income dates as a pensioner varies from the 2nd to the 5th of the month for the new book year. He politely assisted me and February has 28 days, meaning they wanted their payment by the 28th not 1st or 2nd. He did not correct me by saying it will be too late for the current payment and assured me that it will be fine to change immediately.

Herewith my reconciliation:

Statement dated 2nd FEBRUARY payment due 28th February - Amount R277.14 Debit Order went off 3rd March'23 Was it not captured for the 6th March?

Statement dated 4th MARCH payment due 6th APRIL - Amount R341.00 Cell C tried to take this payment on the 6th MARCH and the 3rd APRIL? Twice by 2 x attempts wrong. 2 x R70 UNSUFFICIENT funds penalties charged. Who is at fault? Me or Cell C? System tried to take 6th of MAY payment in advance of R395 exceeding the R341.00 on the 6th APRIL. Another R70 penalty from their side I suppose? My funds were in on the 4th APRIL and I waited, contacted Cell C consultant acknowledged that they TRIED to take the R395 which was for the 6th MAY???? but they exceeded my current payment of R341 and I had to make an urgent EFT direct payment.

Statement dated 3rd APRIL payment due 6th MAY - Amount R255.45 excluding penalties mounting to R395. Their system tried to take on the 6th April AS EXPLAINED ABOVE? Only due 6th MAY'23? FAR IN ADVANCE?

NOW MY SERVICE ON MY CONTRACT HAS BEEN BLOCKED DUE TO THEIR POOR ADMINISTRATION, NOT WORKING TO CALENDAR MONTHS.

MY COMMUNICATION WITH THEM OVER 20 MAILS AND CASE NUMBERS. IT'S BAD.