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DT
Donovan T

1 reviews | Active since Apr 2018

06 Apr 2018, 15:21

Unrestricted APN not Working!!

We have app**** for a Unrestricted APN from CellC for our office. The application was approved but the service was not functioning. We called advanced Data Support and after 3 hours of them trying to help us, they gave up and told us if we received the confirmation for the service being active then it should work. No one from Cell C seems very interested to help us solve this issue. We are trying to setup external Remote Desktop at our office but the Cell C APN is blocking us from doing that

0
Replies (9)
Cell C
Cell C's reply06 Apr 2018, 15:43
Official

Good afternoon Donovan

We have referred this matter to one of our team members for assistance. Do expect communication.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Best regards,

DT
Donovan T's update06 Apr 2018, 15:47
Reviewer Update
Please advise if we can apply for a public IP Address if the unrestricted APN's dont work.
Cell C
Cell C's reply09 Apr 2018, 08:56
Official

As per feedback, you have been contacted and assisted with this matter.

Regards

Cell C | PN

Best regards,

DT
Donovan T's update09 Apr 2018, 10:57
Reviewer Update
As per my Feedback. I asked them to contact me today as it is a company account and i was not in the office. I was certainly have not been assisted! Please have them contact me
Cell C
Cell C's reply09 Apr 2018, 11:20
Official

Noted.

Regards

Cell C | PN

Best regards,

DT
Donovan T's update13 Apr 2018, 09:05
Reviewer Update
Hi. I had someone assist earlier in the week. They advised me they will phone me back shortly. I have had no response from CellC in 3 days. Please resolve my issue!!
Cell C
Cell C's reply13 Apr 2018, 09:17
Official

Good morning Donovan

We'll get someone to assist. Do expect communication.

Regards

Cell C | PN

Best regards,

DT
Donovan T's update17 Apr 2018, 13:18
Reviewer Update
This is getting outrageous now. I have had them phone me twice saying that they have not received feedback from their Technical department. They advised me it should take between 24 - 48 hours for feedback! It has now been 5 days! This is severely impacting our business! Please can i have someone from your complaints department contact me ASAP and explain to me what your escalation process is and how it is failing so miserably at producing any results. I have sent an email to your CEO requesting for this matter to be resolved. My email address: **********
Cell C
Cell C's reply17 Apr 2018, 13:44
Official

We apologise for the delay in response. We have requested Maropeng to follow up on this incident and provide feedback as soon as possible.

Regards

Cell C | DA

Best regards,