Unresponsive to valid claim

<p>I took a cell phone contract at CellC with ensurance on the phone ( Samsung Tab 3 lite.)</p> <p>Shortly after that I had my Phone ****** and hended my claim into CellC to claim for a new phone. it has been has been a month and one week since and I keep getting the excuse that they have not recived my documentation. so for the last time I went back to CellC to have my documentation sent for the 5th time and was cc'ed in on the mail, I still have not recieved a phone call or email regarding my claim and I have had just about enough of hearing excuses. I am still curently waiting to hear from them. Pls can someone help me get my claim through so I can get my phone back as I took the contract out specialy for work purposes and am very stranded with out my phone. I was also told that I am not the only client that they are doing this to CellC at Cavidish Mall has a very long list of clients that are pending for reimberse for new phones.</p>