Unresponsive to cancellation requests - *********** query logging system through their website

Hi,

I have requested my contract for an iPhone 6 on number ********** 742 be cancelled multiple times since October 2017 to date as I live abroad currently and therefore cannot make use of the minutes and data I get on my phone.

The reason for my complaint is as follows:

1. I submitted the request on your contact us form on your website with various email addresses. 2. At the beginning of March I started posting on their Facebook wall and DM. 2. On Monday morning 19.3.2018 a consultant told me on the phone that she cannot find any emails whatsoever from these request forms since. 3. After the call I submitted two further requests two to different email addresses listed above on their website. When she called back that afternoon I told he I had made two further queries via their website and received no incident number on their website or in my mail although the query was noted as delivered successfully. 4. She logged a ticket with the technical support team to check for my emails again. 5. She called me on 22.3.2018 and said that no emails could be found, still. Therefore if I want to cancel the contract I have to cancel it at today's cancellation fee without any repercussion for their potentially faulty system, which according to them hasn't received any of my requests made over the past six months. 6. Cell C has made it my responsibility to prove that their system doesn't work, which I obviously cannot do. 7. I feel that the fair cancellation fee should be calculated as the fee amount that would have been charged in the month of request, less any monthly payments debited from my account since.

I sent another query on their website 13.49, 22.3.2018 to one of the email address above and I guarantee they will not receive the request, somehow.

Please test and maintain your systems, they seem to have issues.