Unresponsive in communication

I booked my phone in for an OBF on the 15th August and was told that it would take at a minimum 15 working days to get the phone back. For almost a month I've had no communication from any branch or call center. <br> <br> Due to the lack of response I phoned the branch where the phone was booked in a week ago just to be told that the OBF was rejected and it would cost me R 1000 to be repaired. Since last week I had phone cell c 3 times as they never responded although I was told after every call that a manager will call me back.<br> <br> At this point I'm very disappointed and frustrated at the lack of response and service I've received and is considering canceling all 3 contracts I have with them.<br> <br> My contact details are ***.<br> <br> Regards,<br> Patrick Luyt