Unresolved Query - Incompeted Manager Dropping my Call

Called Cell C, yesterday to enquire about my account, which should have being resolved early May, the consultant was extremely tired and slow with asking me the revelant questions, she turns around and says I got all my security questions wrong I need to call back and speak to another consulant, I would really love Cell C to pull that call and hear how that consultant was actually asking the questions, in drips and draps and halfway she yawns and takes deep breaths like she lost her reading script. I requested to speak to a manager who took forever to take my call, Her name is Mbali, very rude she even put the phone down halfway throught our conversation, which leaves me the client with an unresolved query, I refuse to call back as I cannot deal with the level of Stupidity of the Cell C consultants they forever putting you on hold, and never once has any of them actually resolved my query,This is the Correct Platform to get a query resolved immediately. Please can I request the agent that assisted me with my query early May, Fudiswa please contact me to have my current query resolved,