UNRESOLVED QUERY - INCOMPETED CELL C ASSISTANCE

Morning Cell C

I sent a query last week regarding my account, this morning to my suprise Cell C had debit my account for both the Pinnacle 30 and for the 3 GB Top Up, now I queried this last week and I was told by Cell C that its resolved explain to me exactly how it was resolved when I'm still getting billed for 2 accounts when I was told its resolved??

I really need a full explained exactly WHAT is going on now as this is not acceptable for me, below is a full response to my query from last week.......I want it resolved today!!!!

I need to know if the Pinnacle 30 Plus Top contract has being Cancelled as I just received as Statement regarding the debit order for 30/05/2019, Account Number: ********** 90

I have moved over to the Upfront Pinnacle 3GB Top Up, Account number: ********** 05, that is currently my new contract.

I need to know that the 30 Plus Top contract is cancelled Account Number: ********** 90 and I will not be Debit the end of month.

I honestly cannot go back to 2 handsets with 2 different numbers,

Your soonest response will be matter will be highly appreciated,

Kind Regards Jody Bell **********