MG
Michelle G
1 reviews | Active since Sept 2018
08 Mar 2018, 12:22
unresolved query
I took out a wi-fi contract with Cell C but specifically requested a soft block/lock be placed on the account for the amount of R550 this was done but for some reason not enforsed I am now stuck with a payable account of R3066.21 and this is after querying their helpdesk for the past two weeks about this matter without any resolve what is the use of placing a limit on my account if it is not going to be adhered to? If I could afford uncapped data I would have taken out an applicable contract. This is not acceptable to me and I want this problem resolved ASAP. ACCOUNT NUMBER ********** 412 can be checked for the numerous queries logged and not resolved.
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Replies (4)0
Replies (4)
Cell C's replyOfficial
08 Mar 2018, 12:59You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of our consultants will contact you and assist with this matter.
Regards
Cell C | PN
Best regards,
Cell C's reply08 Mar 2018, 12:59
Official
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of our consultants will contact you and assist with this matter.
Regards
Cell C | PN
Best regards,
MG
Michelle G's updateReviewer Update
08 Mar 2018, 15:12I do however need to make mention of the absolutely outstanding customer service I received from Sylvester Schultz from the branch at Mooiriver Mall who has listened to my ranting and raving for the past two weeks made countless calls to have my problem resolved and has finally today managed to solve and correct this problem all by himself. it is staffmembers like sylvester that give me hope for cell c and for this reason only i will remain loyal for time being. i am eternally gratefull for sylvester in solving my problem and his eternal patience with me he deserves an award for his excellent service for sure
MG
Michelle G's update08 Mar 2018, 15:12
Reviewer Update
I do however need to make mention of the absolutely outstanding customer service I received from Sylvester Schultz from the branch at Mooiriver Mall who has listened to my ranting and raving for the past two weeks made countless calls to have my problem resolved and has finally today managed to solve and correct this problem all by himself. it is staffmembers like sylvester that give me hope for cell c and for this reason only i will remain loyal for time being. i am eternally gratefull for sylvester in solving my problem and his eternal patience with me he deserves an award for his excellent service for sure
Cell C's replyOfficial
09 Mar 2018, 09:26Thank you for sharing your appreciation with us. We are happy to hear that Sylvester was able to assist in a commendable manner. We'll forward his manager for further recognition.
Have a lovely day further.
Regards
Cell C | PN
Best regards,
Cell C's reply09 Mar 2018, 09:26
Official
Thank you for sharing your appreciation with us. We are happy to hear that Sylvester was able to assist in a commendable manner. We'll forward his manager for further recognition.
Have a lovely day further.
Regards
Cell C | PN
Best regards,
MG
Michelle G's updateReviewer Update
09 Mar 2018, 10:45i would really appreciate it if Sylvester gets some sort of recognition for the effort he has put into sorting out my problem he truly is well deserved of it and the only reason i will recommend cell c mooiriver mall to my friends and family in potchefstroom
michelle green
MG
Michelle G's update09 Mar 2018, 10:45
Reviewer Update
i would really appreciate it if Sylvester gets some sort of recognition for the effort he has put into sorting out my problem he truly is well deserved of it and the only reason i will recommend cell c mooiriver mall to my friends and family in potchefstroom
michelle green