UNRESOLVED PROBLEM - QUICK TO MARK TICKETS AS CLOSED.

I have rep**** to Moses. The issue is still unresolved.

Still waiting for a resolution. You guys just need to RESET A PASSWORD - How can something so simple take so long??? Plus, you do not commit to timeframes... your answers are so vague. It's unacceptable. Note email received below this morning: --- Good day Please note that I have escalated the matter through to the relevant department so that they can be able to assist us. Once I have received feedback I will get back to you. Regards MOSES ---- This is not what a responsible company would do. You know what the issue is and it has been 2 weeks since I contacted you for the 1st time. You only reacted to a complaint here on Hello Peter which is sad enough. Now you want to make us wait for who knows how much more time. JUST TO RESET AN ADMIN PASSWORD!!!

After having had to follow up with Moses and Cell-C for weeks for a response, he sent an email on Monday the 3rd of September: "Please note that I have been sending you emails with regards to what you must do to access the invoice and I have had nothing from you. Please note that I am now closing the case on my side.". Moses: I do not attend to work emails over the weekend. You should not be writing those dismissive lines to a customer that has been waiting for your response for so long. You should also not close a case just because the client has not rep**** to you in 1-2 days, and ESPECIALLY NOT when the password is still not working - something that you can test yourself without waiting for me to try it. Cell-C's service is substandard. Not being able to access our statements is a big concern because we cannot check what they are billing us. Can someone with the minimum knowledge in IT please reset the password so that it works? Thank you very much! Not a difficult task to do at all, Cell-C people.