Unresolved laptop complaint

I am still disappointed with Cell C's service as my initial complaint remains unresolved. It seems that their priority is collecting payments rather than addressing the issue at hand. I will pay the outstanding balance for credit record reasons otherwise, I am still frustrated that an old issue persists without a fair resolution,instead I am being pressured to pay outstanding installments instead as if that was even an issue. The benefits that you claim come with the laptop are meaningless to me if it is your laptop is not working,like where I am supposed to use wifi if laptop is dead because that is what it was for the laptop. Despite voicing my frustration multiple times, I continue to receive the same level of service. I have also noticed a pattern where they call me while I am already speaking with one of their consultants about the same issue, only to later claim they were unable to reach me. This situation is truly exhausting. In reality, I am unhappy with the treatment I have received, and I would not recommend Cell C's products to my friends as it seems that once a purchase is made, customer care and product quality are not prioritized.