VM
Vuyani M
1 reviews | Active since Jul 2022
26 Jul 2022, 13:31
Unresolved issue with an outstanding Balance and SSDA Third party collection Agency harassment
"I have been given a run around at Cell C I paid up the outstanding balance of the contract on 14 April 2022 and sent a email to *********** but still it reflects that I still owe the outstanding balance. I have been calling several times to their call center and they will require me to send the proof of payment of which I do provide they even ask for a bank statement proving that I made the payment since I did an EFT, I also provided that but still there issue hasn't been solve, even yesterday on the 20 July 2022 I called them with regards to the issue the agent He will escalate my issue to a team leader apparently they were still busy on calls and I was informed that they will call me but they never did, then I took a liberty to call them again today 21 July 2022 at 11:05 am of which they requested the documents again and I did provide them with the proof of payment they said the team leader will call me since He/She is still in the meeting I am still waiting for the call" The above is the review I wrote last week with regards to unresolved issue with outstanding balance that was full paid then Cell reach out again trough hellopeter and requested the the supporting documents of which I provided and they assured me that the issue will be sorted out but now I'm harassed by their SSDA third party collection agencies requesting the same documents I provided to Cell C, which make me question the level of customer service offered by Cell C as they are still giving me a run around regarding this issue and the sad part is that this affecting my credit score now I can't even go apply for a bond and car financing
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Replies (11)VM
Vuyani M's updateReviewer Update
04 Aug 2022, 17:27Hi,
I was given assurances that cell C will get back to me within 48 hours and that was on the 27th of July but I didn’t get any response from them until today in the morning I got a call from Cell C an agent Nonkululeko from finance department confirming that they see that I made a payment but I used an incorrect reference which I explained why I used that reference as I got it as an sms from cell C, then she sent this sms ‘Kindly send through the proof of payment for the month of April to
*** on the subject line
?Proof of Payment Cell and ID Number?.’ but when I send the documents to that email I got a response that says ‘Address not found
Your message wasn't delivered to *** because the address couldn't be found, or is unable to receive mail.’ then I made a call to the call center which I was advised again to send the documents to both this email addresses ‘***’ ‘***’ I have had a response from them then boom their third party collection SDDA harassing me about the payment the lady said I make an arrangement to pay the money when I asked why should make an arrangement while I paid the outstanding Balance on April of which she confirmed that it shows from her side they are still awaiting Cell C to rectify this as they sent communication to them. I don’t what to do now does anyone know where can I go to get this issue sorted out as it reflects bad on my credit record😭😭😭😭
I was given assurances that cell C will get back to me within 48 hours and that was on the 27th of July but I didn’t get any response from them until today in the morning I got a call from Cell C an agent Nonkululeko from finance department confirming that they see that I made a payment but I used an incorrect reference which I explained why I used that reference as I got it as an sms from cell C, then she sent this sms ‘Kindly send through the proof of payment for the month of April to
*** on the subject line
?Proof of Payment Cell and ID Number?.’ but when I send the documents to that email I got a response that says ‘Address not found
Your message wasn't delivered to *** because the address couldn't be found, or is unable to receive mail.’ then I made a call to the call center which I was advised again to send the documents to both this email addresses ‘***’ ‘***’ I have had a response from them then boom their third party collection SDDA harassing me about the payment the lady said I make an arrangement to pay the money when I asked why should make an arrangement while I paid the outstanding Balance on April of which she confirmed that it shows from her side they are still awaiting Cell C to rectify this as they sent communication to them. I don’t what to do now does anyone know where can I go to get this issue sorted out as it reflects bad on my credit record😭😭😭😭
VM
Vuyani M's update04 Aug 2022, 17:27
Reviewer Update
Hi,
I was given assurances that cell C will get back to me within 48 hours and that was on the 27th of July but I didn’t get any response from them until today in the morning I got a call from Cell C an agent Nonkululeko from finance department confirming that they see that I made a payment but I used an incorrect reference which I explained why I used that reference as I got it as an sms from cell C, then she sent this sms ‘Kindly send through the proof of payment for the month of April to
*** on the subject line
?Proof of Payment Cell and ID Number?.’ but when I send the documents to that email I got a response that says ‘Address not found
Your message wasn't delivered to *** because the address couldn't be found, or is unable to receive mail.’ then I made a call to the call center which I was advised again to send the documents to both this email addresses ‘***’ ‘***’ I have had a response from them then boom their third party collection SDDA harassing me about the payment the lady said I make an arrangement to pay the money when I asked why should make an arrangement while I paid the outstanding Balance on April of which she confirmed that it shows from her side they are still awaiting Cell C to rectify this as they sent communication to them. I don’t what to do now does anyone know where can I go to get this issue sorted out as it reflects bad on my credit record😭😭😭😭
I was given assurances that cell C will get back to me within 48 hours and that was on the 27th of July but I didn’t get any response from them until today in the morning I got a call from Cell C an agent Nonkululeko from finance department confirming that they see that I made a payment but I used an incorrect reference which I explained why I used that reference as I got it as an sms from cell C, then she sent this sms ‘Kindly send through the proof of payment for the month of April to
*** on the subject line
?Proof of Payment Cell and ID Number?.’ but when I send the documents to that email I got a response that says ‘Address not found
Your message wasn't delivered to *** because the address couldn't be found, or is unable to receive mail.’ then I made a call to the call center which I was advised again to send the documents to both this email addresses ‘***’ ‘***’ I have had a response from them then boom their third party collection SDDA harassing me about the payment the lady said I make an arrangement to pay the money when I asked why should make an arrangement while I paid the outstanding Balance on April of which she confirmed that it shows from her side they are still awaiting Cell C to rectify this as they sent communication to them. I don’t what to do now does anyone know where can I go to get this issue sorted out as it reflects bad on my credit record😭😭😭😭
VM
Vuyani M's updateReviewer Update
05 Aug 2022, 16:28Hi Cell C you guys are claiming that you’re dealing with the issue but now I am being harassed by your third party collection agencies demanding me to pay the amount including their charges this is really reflecting bad on my credit profile please fix it
VM
Vuyani M's update05 Aug 2022, 16:28
Reviewer Update
Hi Cell C you guys are claiming that you’re dealing with the issue but now I am being harassed by your third party collection agencies demanding me to pay the amount including their charges this is really reflecting bad on my credit profile please fix it
VM
Vuyani M's updateReviewer Update
10 Aug 2022, 13:15Hi Cell C,
You guy’s said your team will contact me on the 5th of August and no one has contacted me from your team other than your third party collection that is harassing me on the payment I already made, what’s difficult in allocating the funds to the account because I have sent numerous proof of payments to you guys
You guy’s said your team will contact me on the 5th of August and no one has contacted me from your team other than your third party collection that is harassing me on the payment I already made, what’s difficult in allocating the funds to the account because I have sent numerous proof of payments to you guys
VM
Vuyani M's update10 Aug 2022, 13:15
Reviewer Update
Hi Cell C,
You guy’s said your team will contact me on the 5th of August and no one has contacted me from your team other than your third party collection that is harassing me on the payment I already made, what’s difficult in allocating the funds to the account because I have sent numerous proof of payments to you guys
You guy’s said your team will contact me on the 5th of August and no one has contacted me from your team other than your third party collection that is harassing me on the payment I already made, what’s difficult in allocating the funds to the account because I have sent numerous proof of payments to you guys
VM
Vuyani M's updateReviewer Update
10 Aug 2022, 16:30Hi Cell C,
How long should I wait as you guys are well aware that this is affecting my credit score and you guys handed over the account to SDDA that keeps on harassing me about this issue, while you guys keep on singing the same tune that you’re working on the issue and it’s escalated but still this issue is not being sorted out. This are the details of the account at SDDA please reach out to them and sort this issue. (SSDA Contact Details: Tel ***, WhatsApp ***, Fax ***, email ***. Use your acc number I*** at all times) SDDA details
How long should I wait as you guys are well aware that this is affecting my credit score and you guys handed over the account to SDDA that keeps on harassing me about this issue, while you guys keep on singing the same tune that you’re working on the issue and it’s escalated but still this issue is not being sorted out. This are the details of the account at SDDA please reach out to them and sort this issue. (SSDA Contact Details: Tel ***, WhatsApp ***, Fax ***, email ***. Use your acc number I*** at all times) SDDA details
VM
Vuyani M's update10 Aug 2022, 16:30
Reviewer Update
Hi Cell C,
How long should I wait as you guys are well aware that this is affecting my credit score and you guys handed over the account to SDDA that keeps on harassing me about this issue, while you guys keep on singing the same tune that you’re working on the issue and it’s escalated but still this issue is not being sorted out. This are the details of the account at SDDA please reach out to them and sort this issue. (SSDA Contact Details: Tel ***, WhatsApp ***, Fax ***, email ***. Use your acc number I*** at all times) SDDA details
How long should I wait as you guys are well aware that this is affecting my credit score and you guys handed over the account to SDDA that keeps on harassing me about this issue, while you guys keep on singing the same tune that you’re working on the issue and it’s escalated but still this issue is not being sorted out. This are the details of the account at SDDA please reach out to them and sort this issue. (SSDA Contact Details: Tel ***, WhatsApp ***, Fax ***, email ***. Use your acc number I*** at all times) SDDA details
VM
Vuyani M's updateReviewer Update
10 Aug 2022, 16:30Hi Cell C,
How long should I wait as you guys are well aware that this is affecting my credit score and you guys handed over the account to SDDA that keeps on harassing me about this issue, while you guys keep on singing the same tune that you’re working on the issue and it’s escalated but still this issue is not being sorted out. This are the details of the account at SDDA please reach out to them and sort this issue. (SSDA Contact Details: Tel **********, WhatsApp **********, Fax **********, email ***********. Use your acc number I********** at all times) SDDA details
How long should I wait as you guys are well aware that this is affecting my credit score and you guys handed over the account to SDDA that keeps on harassing me about this issue, while you guys keep on singing the same tune that you’re working on the issue and it’s escalated but still this issue is not being sorted out. This are the details of the account at SDDA please reach out to them and sort this issue. (SSDA Contact Details: Tel **********, WhatsApp **********, Fax **********, email ***********. Use your acc number I********** at all times) SDDA details
VM
Vuyani M's update10 Aug 2022, 16:30
Reviewer Update
Hi Cell C,
How long should I wait as you guys are well aware that this is affecting my credit score and you guys handed over the account to SDDA that keeps on harassing me about this issue, while you guys keep on singing the same tune that you’re working on the issue and it’s escalated but still this issue is not being sorted out. This are the details of the account at SDDA please reach out to them and sort this issue. (SSDA Contact Details: Tel **********, WhatsApp **********, Fax **********, email ***********. Use your acc number I********** at all times) SDDA details
How long should I wait as you guys are well aware that this is affecting my credit score and you guys handed over the account to SDDA that keeps on harassing me about this issue, while you guys keep on singing the same tune that you’re working on the issue and it’s escalated but still this issue is not being sorted out. This are the details of the account at SDDA please reach out to them and sort this issue. (SSDA Contact Details: Tel **********, WhatsApp **********, Fax **********, email ***********. Use your acc number I********** at all times) SDDA details
VM
Vuyani M's updateReviewer Update
11 Aug 2022, 09:00Hi Cell C
Please reach me out ***
Please reach me out ***
VM
Vuyani M's update11 Aug 2022, 09:00
Reviewer Update
Hi Cell C
Please reach me out ***
Please reach me out ***
VM
Vuyani M's updateReviewer Update
11 Aug 2022, 18:02Hi Cell C
May I please get a paid up letter please send it to my email: ***
May I please get a paid up letter please send it to my email: ***
VM
Vuyani M's update11 Aug 2022, 18:02
Reviewer Update
Hi Cell C
May I please get a paid up letter please send it to my email: ***
May I please get a paid up letter please send it to my email: ***
VM
Vuyani M's updateReviewer Update
12 Aug 2022, 12:25Good day Cell C,
I would like to find out how long shall I wait for the paid up letter, as I haven’t received it yet.
I would like to find out how long shall I wait for the paid up letter, as I haven’t received it yet.
VM
Vuyani M's update12 Aug 2022, 12:25
Reviewer Update
Good day Cell C,
I would like to find out how long shall I wait for the paid up letter, as I haven’t received it yet.
I would like to find out how long shall I wait for the paid up letter, as I haven’t received it yet.
VM
Vuyani M's updateReviewer Update
12 Aug 2022, 15:43Hello Cell C,
In the meantime what should I do with the SDDA guys because they keep on harassing me
In the meantime what should I do with the SDDA guys because they keep on harassing me
VM
Vuyani M's update12 Aug 2022, 15:43
Reviewer Update
Hello Cell C,
In the meantime what should I do with the SDDA guys because they keep on harassing me
In the meantime what should I do with the SDDA guys because they keep on harassing me
VM
Vuyani M's updateReviewer Update
12 Aug 2022, 21:12Hello Cell C,
Please contact me on ***
Please contact me on ***
VM
Vuyani M's update12 Aug 2022, 21:12
Reviewer Update
Hello Cell C,
Please contact me on ***
Please contact me on ***
VM
Vuyani M's updateReviewer Update
13 Aug 2022, 20:53Hello Cell C,
Thank you🙏🏾, the issue has been sorted out and I also received the payed up letter.
Thank you🙏🏾, the issue has been sorted out and I also received the payed up letter.
VM
Vuyani M's update13 Aug 2022, 20:53
Reviewer Update
Hello Cell C,
Thank you🙏🏾, the issue has been sorted out and I also received the payed up letter.
Thank you🙏🏾, the issue has been sorted out and I also received the payed up letter.