Unresolved ********** case and poor customer service

I reported a ********** case to Cell C on 12 July 2019 and Cell C has been debiting my account since March 2018 for the amount in excess of R6000.00. I was promised that I will receive feedback in 48 hours. Up to this day my case has not been resolved but yet they continue to debit my account.

The agent who is dealing with my case (Melissa Hughes) has not called me even once to tell me what is happening with my case. I have been making follow ups and the customer service consultants keep telling me different stories. I do not know what is happening as they also refused to put me through to this Melissa who is not calling me. What kind of customer service is this. One consultant even gave the number for their legal department which does not work.

I have wasted so much money calling Cell C , )(mind you I use a vodacom number) and paying for a contract I never authorised and for the phone I never received. Yet Cell C is proceeding like its business as usual. I asked them to cancel that contract and pay back my money, they did not do that but they still proceed debiting my account.

I want to have direct access to the agent who is dealing with my case and I want her to give me feedback. I do not understand what is taking so long as they have all the information. Cell C is very quick to call you for an upgrade but when they are supposed to pay your money back they keep sending you from pillar to post