BC
Busi C
1 reviews | Active since Dec 2018
21 Oct 2020, 16:38
Unresolved Continuous Issue
I've called the Cell C customer care line 3 times today and my issue has not been resolved. First the system needed to be updated, secondly again the system had a problem and lastly the consultant could not help me with my problem.
I recharged with R100 airtime yesterday, I bought a gig of data yesterday as well as paid off my emergency recharge account. This morning 21 Oct, I bought a 120mb data bundle with an airtime balance of R53. However to my surprise I see that my airtime is R3 and my data bundle is still active with 8mb left. Why was R50 taken from my airtime account when I still have an active data bundle? When it was depleting I wanted to recharge my account but was surprised to only find R3. Please fix this day light *******. I also explained that when I switch off my data and watch my downloads I was receiving sms that my data bundle was depleting. The first consultant that I spoke to explained that cell c was having problems with their sms notification system. Please advise and please fix this.
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Replies (2)
Cell C's replyOfficial
21 Oct 2020, 18:05Good day Busi Chibambo
Thank you for contacting Cell C.
Our records show that your remaining airtime was depleted by data related charges, after you had finished your data. Unfortunately, it also seems that you had not set a Out of Bundle Limit on your account to keep your airtime from depleted.
Please dial *147#, then follow the prompts.
^MP
Thank you for contacting Cell C.
Our records show that your remaining airtime was depleted by data related charges, after you had finished your data. Unfortunately, it also seems that you had not set a Out of Bundle Limit on your account to keep your airtime from depleted.
Please dial *147#, then follow the prompts.
^MP
Best regards,
Cell C's reply21 Oct 2020, 18:05
Official
Good day Busi Chibambo
Thank you for contacting Cell C.
Our records show that your remaining airtime was depleted by data related charges, after you had finished your data. Unfortunately, it also seems that you had not set a Out of Bundle Limit on your account to keep your airtime from depleted.
Please dial *147#, then follow the prompts.
^MP
Thank you for contacting Cell C.
Our records show that your remaining airtime was depleted by data related charges, after you had finished your data. Unfortunately, it also seems that you had not set a Out of Bundle Limit on your account to keep your airtime from depleted.
Please dial *147#, then follow the prompts.
^MP
Best regards,
Cell C's replyOfficial
21 Oct 2020, 18:06Good day Busi Chibambo
Thank you for contacting Cell C.
Please refer to your Private responses for our feedback.
^MP
Thank you for contacting Cell C.
Please refer to your Private responses for our feedback.
^MP
Best regards,
Cell C's reply21 Oct 2020, 18:06
Official
Good day Busi Chibambo
Thank you for contacting Cell C.
Please refer to your Private responses for our feedback.
^MP
Thank you for contacting Cell C.
Please refer to your Private responses for our feedback.
^MP
Best regards,