Unresolved Claim and Non-existing Call Centre

I am really trying my luck on this platform of communication, below is the story of a painful claim history that has never been resolved.

May 2017 I lost my two cellphones namely:

Samsung EDGE S7 IMEI NO: ********** ********** 1 iPhone 6 IMEI NO: ********** ********** 8 Case no: 17/06/2017 ITC no: ********** 286

My claim form was sent a long time ago around May and but no response has been forthcoming.I have tried a number of times to get through your call centre but to no avail. It’s been 5 months that I have been trying the call center and your CellC stores always promise to get someone to call me regarding the claim.

As a Doctor I find this very inconveniencing and damn right poor service to clients, to an extent that we as claimants have to run after your company to get resolution.I am finding myself having to pay for a phone that I no longer own. At least now I know that this is not only CELLC’s poor service but Worlwide Advisory Services (WWAS) the brokerage who has a contract with CELLC offering financial services (Insurance).

This is my last cry for help and I will take this matter to the highest office to have my cry for help heard.

Awaiting assistance

Dr Anela Poswa