Unreliable **** service

<p>I called the Cell C customer care on the 24 June 2017 at 16:03 to update my banking details which I knew would take effect the following month being July and my debit date is the 25th of every month. The consultant that I spoke with didn't do as I had asked resulting in the debit order not going through. I realized today 01-08-2017 that Cell C had not debited and thus quickly rushed to pick n pay to pay using the easypay number provided on my online statement. I received an SMS saying that unpaid debit orders will be charged R70 I will not make the payment as I followed the correct procedure it's not my fault that an *********** consultant failed to do her job. </p>