1 reviews | Active since Mar 2014
Unreliable and the worst LTE data providers in South Africa
I recently subscribed for a month-to-month CellC LTE service via MWEB and Axxess (two modems; one for me and one for my partner), and it all started well, but this only lasted for a week. For weeks after I struggled with sub-adsl speeds (yes, that is below 2mb/second and at times at 500kb - note: kb, not mb!). Contacting MWEB still has to receive anything but an automated reply that they will "most certainly attend to my problem". Axxess provides lame "cut and paste" advice like moving my router around and to be aware that the speed is sometimes low especially at peak times and that I must use off-peak times (i.e. get up at midnight to do my urgent business and email, while they are sound asleep. But I think they sleep during the day as well since no-one bothers to attend to a very broad, very unhappy customer base, which they have captured with catchy slogans and false promises of "high-speed internet"; "24/7 service"; "our support team" and all the nonsense that they generally spew out.
In fact, CellC was the only direct respondent after my previous complaint here on this site. I received a call from CellC who escalated the problem and for a short while (1 day. Yes ONE day), I had High Speed Internet, and without moving modems and aerials around. Where am I TWO days later?
Back to snail paced dribbles and bites of data that cannot send an email with one PDF attachments in under 30 minutes, if it sends at all! And this is at off-peak times.
This is how they suck customers dry: You pay for data but can hardly use it, it is so slow. If you do not use all your data, they score, and score they will even if it means you are cheated. Eventually you give up and want to move on. But moving on is not that easy. There is the red-tape, poor service obstacles, difficult service termination, and so prolong the process and squeeze a few more bucks out of you, because they know their contract fine-print better than you know the back of your hand, and they care little about your dissatisfaction and frustration. It is an old trick and they play it well. All you wanted was value for money. All they want is money. Yours. And they will have it even if it means you poor life is destroyed by blacklisting, lawyer's letters, final demands and whatever they can do to make your life miserable.
Are there any honest SP's out there that can simple treat clients like human beings and not like electronic wallets? Internet access has become an integral part of doing business, connecting with family and friends, and must therefore be honest and reliable.
I DO NOT get honesty or reliability from CellC. I don't get a reply from MWEB. Axxess sends cut-and-paste replies about moving modems around. The problem is NOT my modem or the time of day. It lies with these SP's and especially the poor CellC technical standards and network.
We have escalated this matter for further assistance. Do expect communication during the course of the day.
Cell C | PN
We have escalated this matter for further assistance. Do expect communication during the course of the day.
Cell C | PN
