1 reviews | Active since Jan 2016
Unreasonable billing
GOOD DAY<br> <br> i am having another complain related to the one i initially complained about against cell c. last i was told that my cell c get more service was cancelled after you have contacted them. I was refunded the sum of R 290 ,which was allocated to my *** number not back to my personal account. Yesterday i received a statement and when i looked at it i saw that i am still billed for the services, i called them immediately and i was told that i must call the get more department.i spoken to the consultant and asked him why is my account is in errors as for Jan i changed My banking details and i was advise to make manual payment and i was given the amounts to pay. i did just that and yet today i am still having penalties with get more service.<br> <br> below is the money that i paid cell c since 13/01 to 28/01/2016<br> <br> 13/01/2016 R 430 <br> 28/01/2016 R 219.41<br> 28/01/2016 R 124.36<br> 30/01/2016 R 25.05<br> 15/02/2016 they debited my acc R 8.00<br> 25/02/2016 they debited my acc R 70<br> 29/02/2016 they debited my 222.89<br> <br> plus refund of get more<br> +R 290<br> last month i was told of a penalty on my other number and they suspended the service and later they re activated the account as i am complaining about it <br>
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One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
