1 reviews | Active since Mar 2015
unreasonable and forcibly increase
I signed the cellphone contract R399/Month with Cell C near 2 years. I just realize that the contract price from R399/Month increase to R419/Month 3 month ago. It is irrational and rude. How can Cell C increase the monthly contract fees during the contract period and the customer can't have any choice? I phoned Cell C customer service to complain and a lady reply me that Cell C have the rights to increase any amount during the contract period and it is write in the terms and condition which we didn't receive when we sign the contract. I have used MTN for over 15 years and never happen to increase the month fee during the contract period. I will tell all my friends to use Cell C and never and ever to sign the contract with Cell C again under this condition and service. Because they are deceive the consumers.
Please note that in terms of your Subscriber Agreement, Cell C has the option of changing any of the Charges from time to time, by means of publishing an amended Tariff Plan and by informing you in writing.
Notification was sent to customers via SMS, pop up messages on data devices, monthly invoices and on the Cell C website.
These Charges include applicable connection fee, Subscription Fee, Usage Charges, SIM Card Fee, Goods Fee and any other Charge relating to the provision of Cell C's Services to the customer in terms of the Agreement.
Regards
Cell C | PN
Best regards,
Please note that in terms of your Subscriber Agreement, Cell C has the option of changing any of the Charges from time to time, by means of publishing an amended Tariff Plan and by informing you in writing.
Notification was sent to customers via SMS, pop up messages on data devices, monthly invoices and on the Cell C website.
These Charges include applicable connection fee, Subscription Fee, Usage Charges, SIM Card Fee, Goods Fee and any other Charge relating to the provision of Cell C's Services to the customer in terms of the Agreement.
Regards
Cell C | PN
Best regards,
